Regional People Delivery Lead, UK & Europe

At Xplor we help businesses succeed by giving them the software, payments and commerce-enabling solutions they need to thrive. We know our clients and partners because we once were our clients. We understand their industry, customers and unique goals, so that we can help them overcome obstacles and leave a lasting legacy.

Xplor serves over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. The group’s offering combines enterprise software solutions for businesses in five industry verticals - Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services - and a global, cloud-based processing platform that allows clients to seamlessly and securely process payments for their services.

Xplor is owned by Advent International, one of the largest and most experienced global private equity investors. The firm has invested in over 350 private equity transactions in 41 countries, and as of September 30, 2020, had $66.2 billion in assets under management. With 15 offices in 12 countries, the firm focuses on investments in five core sectors, including business and financial services; health care; industrial; retail, consumer and leisure; and technology.

Position summary

As Regional People Delivery Lead, you’ll help design, continuously improve and deliver globally aligned and locally compliant “people infrastructure” projects around policy development, data, systems and documentation enhancements, ensuring alignment with the global people strategy and EVP, best practice and delivery of business objectives more generally. 

You will lead the Regional People team and oversee delivery around Employee Relations, people change and projects across in-region/in-country teams. You’ll ensure our regional people data set (HRIS) is accurate, holistic and complete at all times. Given our matrix structure, you will also work with our Talent Acquisition, Learning & Development, Reward and Engagement teams, whilst ensuring quality outputs, productivity and efficiencies across the team.

What you will do

 Key Accountabilities and Performance Metrics:

Team Management

·       Coach, guide and upskill Regional People team to ensure service aligns with our global and regional op model, acting as an escalation point when necessary

·       Ensure that HR colleagues are kept abreast of Xplor-related information and business issues, driving alignment with business needs in the team’s activities

·       Allocate work and projects across the team, building inherent capability whilst ensuring delivery is maintained, on time and of the required quality

·       Undertake regular performance conversations with team members, identifying development needs and working on development plans to address

Drive efficiencies and business-aligned People delivery

·       Ensure consistent employee experience through the development and deployment of robust, effective and business-aligned People processes

·       Ensure processes and reporting are effective, aligned with business needs, meet global and local requirements and conform to best practice more generally

·       Ensure data quality is maintained in all people systems, establishing/refining set reporting and information flows across the business

·       Ensure team use the HR tools available to them to drive efficiencies, including, but limited to, automation and the adoption and embedding of relevant technologies

·       Work to improve quality, productivity and efficiency within the regional team, driving value by ensuring activities and communications are aligned with business needs

Project Management

·       Lead and implement HR projects in conjunction with the Project Owner (e.g. Global People Delivery, HRD) together with the development of associated procedures, guidelines and documentation to help align the workforce with the strategic goals of our organisation.

·       Support change management initiatives through proactive and business-aligned allocation across the team

People Delivery and Implementation

·       Lead on design and implementation of regional people processes and process improvement where required, establishing people frameworks and approaches designed to deliver to local and global requirements

·       Design and implement company policies, procedures and documentation, aligning with Xplor philosophies, culture and values

·       Monitor key HR metrics and lead on follow-up activities to address/resolve

·       Act as a trusted advisor and coach to the Senior Leadership team, and their direct reports in-country, in relation to employee relations matters etc.

·       Support/lead on required collective consultations and TUPE related processes in the UK and Europe in respect of the integration of acquired companies, integration, alignment of policies and benefits etc.

·       Continuously monitor and review HR policies and processes, implementing change where legislation or company evolution dictates

·       Act as point of contact for global and local management queries/requests for information etc.

Requirements

·       Evidence of having operated successfully in a similar role

·       Proven experience of building and leading successful people teams across the UK & European region. Of particular importance is experience of having operated  in a growing and ever-evolving environment

·       Proven generalist and/or project management experience across the UK and preferably Europe, with demonstrated knowledge of employment legislation and its application

·       Excellent written and verbal communication skills – credibility with stakeholders both inside and outside the People team

·       Proactive, team player with a strong service and delivery ethos and exceptional problem-solving skills

·       Experienced in developing and supporting line managers and People team members through change

·       An ability to maintain confidentiality and act with discretion and diplomacy

·       Demonstrates Xplor’s behaviors (positive, progressive, supportive, confident, clear)

·       Must be willing to conduct occasional travel within region

Personal Behaviours and Competencies

·       Excellent written and verbal communication skills

·       Proactive and uses initiative

·       Demonstrates self-motivation and drive

·       High attention to detail

·       Customer focused

·       Displays integrity and professionalism

·       Highly organised with the ability to manage multiple deliverables

·       Ability to work autonomously

·       Effective at prioritising and managing workload

·       Logical approach to problem solving

Technical Skills

·       Experience of working with SaaS based HRIS e.g. workday, Success Factors, bob (and ATS)  

·       HR Shared Service experience highly desirable

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Flexible work options

More about us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is Abbi Staplehurst. 

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We’re committed to replying to each application and look forward to getting in touch with you soon.