Technical Support Engineer

We are Lumi, a Bondi-based Fintech, dedicated to serving the needs of Australian SMEs. Our focus is to provide exceptional levels of customer service to businesses in all sectors across the whole of Australia. Our mission is to empower small businesses to grow through access to capital that is otherwise hard to access.

We are shaking up small business lending to provide customers with fast access to finance that’s accurate, fair, and honest. We are setting high standards for the FinTech industry worldwide.

We pride ourselves on our commitment to both our clients and just as importantly, our people. We encourage you to grow within the business and develop individually while you help the development of the business.

Due to the rapid growth of the business, we are currently recruiting for a Technical Support Engineer. This is a vital role with the responsibility of assisting the business to grow, assist our customers and allow us to scale our operations.

You will be the first dedicated person in the Product Support team. You will be providing advanced technical support to Lumi's internal operations teams when using our internally developed platform. Your role will be critical to the smooth operation of Lumi's business processes and allowing our customers to get the funding they need in a timely manner.

In this role, you will become a product expert and you will become intimately familiar with the technical operations of the systems. You will be receiving technical support requests from users throughout the business. You will be responsible for investigating these issues, fixing them where possible, or working with the engineering and product team to triage bugs or critical issues. You will have support from the very friendly and very helpful engineering and platform teams.

Required Skills:

• 2+ years experience with one or more database technologies. Preferably MongoDB or PostgresSQL
• Experience in one or more general use programming languages. Preferably Javascript or Python
• Ability to debug issues by looking through system logs
• Ability to effectively communicate with internal stakeholders and external customers
• Excellent troubleshooting and problem solving skills

Nice to Have:

• Understanding of networks including network management, VPN, LDAP ec
• Experience with workplace technologies such as Active Directory, Google Workspace, IDP (such as AD, Okta, Google), IOS or Android MDM,
• Experience with desktop support in Windows
• Experience with cloud technologies (AWS, GCP, or Azure)
• Experience with Unix based systems