Learning Experience Designer - Shopify Fulfillment Network

Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and off. With 1,700,000+ merchants in more than 175 different countries, and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets.

Our mission is to make more merchants more successful on Shopify and help them extract maximum value from our platform and products. We are looking for a Learning Experience Designer  for Shopify Fulfillment Network (SFN) to help us build engaging and impactful internal and customer education experiences. in this role, you’ll work with subject matter experts and partners to create resources that help our merchants grow and use more of Shopify.

This role is a technical expert, who is able to produce high-quality content across multiple modalities (e-learning, videos, micro-learning, gamification, VILT, ILT) and channels (with experience working with learning management systems (LMS).  Working with our tech stack you’ll develop new content, own and improve the content production cycle and work alongside SME’s, partners and other learning professionals to build, deliver and maintain content while ensuring content is discoverable by respective learner audiences. You’ll find creative ways to develop concise and engaging content and to revise and update existing content quickly and often. You’ll also be responsible for championing the importance of quality learning experiences and knowledge management across all of SFN. 

You will be responsible for designing and developing learning solutions and knowledge resources for different audiences in SFN. This content might include team-specific onboarding, sales enablement, ongoing learning opportunities, skill development or educational resources for SFN merchants.  Working in partnership with teams such as Operations, Support, Revenue, RnD you will deliver educational content that delivers world-class learning experiences for diverse audiences with the ultimate goal of ensuring the right people, have the right knowledge and skills, at the right time so that merchants are able to use the product confidently and accurately; and internal team members are able to be successful in their roles and support achievement of our collective goals. 

Resonsibilities:

• Demonstrated track record of creating engaging and effective educational content

• Knack for creative problem solving, and able to get shit done in a fast paced environment (both independently and collaboratively as context requires).  you’re proactive and great at self-assigning tasks; and you’ll have to be good at managing your priorities

• Deep technical expertise in content production, and using e-learning authoring tools, Learning Management Systems and creating instructional content. 

• Exceptional communication skills (written, oral, and presentation). We are looking for someone who can champion the development of content, manage multiple projects simultaneously and ensure high quality learning solutions are delivered that are scalable and measurable

• Creative leader who has worked to develop written and video content for education purposes

• A strong understanding of content strategy fundamentals and experience establishing pre- to post-production objectives (e.g. content gap/needs analysis, defining learning objectives, knowledge assessment, etc.)

• Ability to synthesize big ideas and topics into accessible information, while maintaining the key points and fundamental ideas of each topic

#LI-KR1 #LI-REMOTE

• Demonstrated track record of creating engaging and effective educational content

• Knack for creative problem solving, and able to get shit done in a fast paced environment (both independently and collaboratively as context requires).  you’re proactive and great at self-assigning tasks; and you’ll have to be good at managing your priorities

• Deep technical expertise in content production, and using e-learning authoring tools, Learning Management Systems and creating instructional content. 

• Exceptional communication skills (written, oral, and presentation). We are looking for someone who can champion the development of content, manage multiple projects simultaneously and ensure high quality learning solutions are delivered that are scalable and measurable

• Creative leader who has worked to develop written and video content for education purposes

• A strong understanding of content strategy fundamentals and experience establishing pre- to post-production objectives (e.g. content gap/needs analysis, defining learning objectives, knowledge assessment, etc.)

• Ability to synthesize big ideas and topics into accessible information, while maintaining the key points and fundamental ideas of each topic

BONUS EXPERIENCE

• Created and/or managed content production of learning experiences for a SaaS company

• Experience and understanding of ecommerce and business, including logistics, marketing, or technology 

• An aptitude for research and/or data analysis

• Superpower technical skills that result creating content that results in amazing learning experiences

If you're interested, please include a cover letter addressed to Shawna and let us know why this is the role for you? Detail some of your relevant experience, and let us know a bit about why you're interested in the role.

This role will close at EOD on Oct. 20th EDT.

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Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.