Technical Account Manager

nClouds is a credentialed, award-winning provider of DevOps and cloud professional services, products, and solutions, specializing in modern infrastructures on AWS. We work as an extension of our clients and love tackling their stickiest challenges. All so our clients can deliver innovation faster and create awesome customer experiences.

You are an experienced DevOps engineer who can work in a pre-sales environment to scope out the solutions for customers. You have demonstrated exposure and proven expertise and success with a range of DevOps tools, and love working with customers.

Key Responsibilities:

• You will work closely with the Customer Success team to understand customer’s requirements and design solutions to help customers better architect their infrastructure on AWS
• You will work closely with the Customer Success team to find new opportunities in the customer's account
• You will conduct well-architected reviews on customer’s environments and build a roadmap of high-risk issues from the assessments
• Besides client related project work, you will be participating in webinars, demo/idea generation/blog posts in order to bring new initiatives and new tools to be implemented with our clients.

Required Qualifications:

• Experience with the full software development lifecycle and delivery using Agile practices
• Experience working in pre-sales. If you don’t have pre-sales experience, don’t worry we’ll teach you, but you have to love speaking with customers and solving customer problems
• Strong verbal and written communication skills, with the ability to communicate core DevOps concepts (CI/CD, Agile & Automation)
• Knowledge of IP networking, VPN's, DNS, load balancing and firewall
• Understanding of cloud-native security requirements
• All things AWS, AWS-CLI and AWS SDKs
• Infrastructure as code (Terraform or Cloudformation/CDK)
• Orchestration tools (Kubernetes/EKS or ECS)
• Configuration Manager tools (Chef, Puppet, SaltStack or Ansible)
• Containers (Docker or Docker-Compose)
• Scripting (Bash, Python, Ruby, Go or Javascript)
• CI/CD tools (Jenkins, CircleCI or similar)

What to Expect?

First Week

• Set up all your accesses and security policies.
• Learn about nClouds practices, values and solutions
• Complete onboarding training( well-architected bootcamp).
• Understand current nClouds offerings ( Oncall, One time projects, MSP, SRE)
• Start joining customer cadence calls to under customer needs

First Month

• Based on customer discussion start presenting solutions to better architect customer’s infrastructure on AWS
• Create SoW based on the customer needs
• Conduct well-architected assessments on customers environment

First 3 Months

• Understand quarterly OKR for the solution engineering team and work with VP of DevOps practice to deliver on the OKRs
• Continuously design customer’s solutions and create SoWs
• Proactively look for opportunities in customer’s account

First Six Months

• Become the trusted advisor for the customer
• Demonstrate success in achieving solution engineering OKR
• Demonstrate revenue growth from existing nCouds customers

Perks & Benefits

Work From Anywhere:

At nClouds, we are proud to adopt a fully remote work system where all team members have the discretion to work everywhere. With such a remote model, you will be able to have a real work-life balance and enjoy more time with your family.

A Diverse Collaborative Team:

You will be surrounded by a team who hail from over 16 countries, backgrounds, and cultures. Our diversity is our strength and an immense source of pride. We believe having diverse talent collaborate in an inclusive environment helps us to be a better, stronger company.

Opportunities for Growth:

• Training, certifications & technical mentoring
• Access to Udemy business courses
• Career coaching sessions

Wellness Programs:

• Mindfulness Sessions
• Yoga classes
• Free Gym