Director, Integration Product Services

Procore is looking for a Director, Integration Product Services to drive, scale, and inspire a team of talented individuals focused on implementing integrations for our Project Financials customers. Procore’s Integrations team is instrumental to long-term profitability and encompasses on-boarding, training, services and product adoption. 

As our Director, Integration Product Services, you’ll evolve our current processes to help us scale at hyper-growth. You’ll own the overall success of multiple teams of integration specialists overseeing the implementation of integrations with customers’ financial systems. This includes planning, executing and staffing to assure an outstanding client experience that decreases time to fast value and drives renewals and contract expansions.

This position will report to our Senior Director, Integration Services, and has the opportunity to be located in our Carpinteria, CA headquarters; Portland, OR; New York, NY, or Austin, TX offices. We’re looking for someone to join our team immediately.

What you’ll do:

• Lead, develop, and direct multiple teams potentially dispersed across multiple offices

• Continually seeking new and innovative ways to promote integrations that add value

• Create and provide updates to the executive team regarding integration products, implementation KPIs and metrics, overall organization performance

• Guide organization through effective client issues resolution and handle escalations when necessary

• Work with product leadership on future integration strategies to enhance company offerings

• Own the overall success and strategy/KPI’s of the Integration Implementation organization

• Collaborate with leadership to set short-term and long-term goals and strategies

What we're looking for:

• Bachelor’s degree preferred or equivalent work experience

• 9+ years previous customer implementation services experience with SaaS software platforms including onboarding, training, project management, client relationships preferred 7+  years of management experience

• Excellent communication and presentation skills with the ability to communicate project status, risks, and progress to enterprise leaders and C-Level executives

• Experience leading cross-department initiatives with project collaborators and contributors outside of the teams

• Experience successfully building and leading diverse teams of managers or more specialized teams

• Deep understanding of value drivers in both recurring revenue business models and professional services models

• Customer-oriented with a history in managing customer expectations and negotiating appropriate resolutions to issues

• Strong analytical and problem-solving skills with a process-oriented mindset

• Demonstrated desire for continuous learning and improvement and passion for revenue growth

• Experience related to integrating systems with construction or financial platforms

• Deep understanding of ERP, Financial, Construction, Customer Relationship Management, Project Management, or Professional Services Automation software solutions preferred

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About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.