Director, Content Moderation Operations

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

As Director of Content Moderation Operations, you will establish the vision and drive execution of Wish’s content integrity initiatives, ensuring all content exhibited on the platform conforms to stated policy while promoting trust and safety. Platform Integrity is a top strategic priority; this role offers an exciting opportunity to have high impact at Wish, while enabling a safe and secure platform where our community can thrive.

Key Responsibilities

• Promote trust on the platform by detecting, preventing and blocking prohibited content on Wish (whether from users or merchants), including illegal items, counterfeit listings, misleading/ambiguous listings, inappropriate listings, distasteful imagery, and other types abuse/behaviors

• Own the strategic vision and tactical day-to-day operations of Platform Integrity, including defining objectives, key results, and performance metrics for the Operations team 

• Work cross-functionally with Marketplace Engineering, Data Science, Product Management, Finance, Legal, etc ensuring a cohesive and holistic Content Moderation and Policy Enforcement strategy while leveraging all tools at your disposal and delivering innovative content integrity solutions

• Build, develop and retain a high performing team through mentorship, feedback and career development

• Constantly evaluate, evolve and scale our approach to content moderation, including finding the optimal balance between technology (machine learning/rules) vs. human review and in-house vs. vendor-based solutions

• Standardize and scale a multi-process, high-volume content review team, including evolving the team composition to support 24/7 coverage

• Create and improve automated content integrity systems and tools to increase efficiency and effectiveness, while minimizing friction for good users

• Develop, refine and implement content policies which ensure a safe and trusted platform, while also allowing for scalable enforcement

• Manage relationships with third-parties including brands, non-profits and law enforcement agencies, with shared interests in ensuring content compliance on the platform

#LI-SH1

• Over 10 years of experience in content moderation, trust & safety, risk, fraud, abuse or a similar field, preferably at a marketplace or social media company

• Over 7 years leading & managing high-performing teams, including remote teams

• Passion for protecting our community

• High initiative, resilient and adaptive

• Ability to influence and drive clear alignment with cross functional partners

• Empathetic leader who can work with all levels of people and management and knows when to be hands-on

• Strong communication, analytical and creative problem-solving skills

• Never satisfied with the status quo, always looking to continuously innovate and re-examine “established” processes

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.