Quality Service Technician

About O-I

Remember the last time you opened a bottle of champagne? A cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass containers than anyone in the world. 

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. 

This position is responsible for representing O-I in the field, with direct responsibility for the successful quality and processing performance of O-I packages in customer operations and for maintaining effective relationships between Assurance of Quality (AOQ), Sales, Manufacturing plants and Customers.

You will:

• Oversee customer line performance and reporting systems to communicate customer feedback to manufacturing and packaging group.
• Document customer complaints, determines the nature and seriousness of complaints, and manages the development of root cause and corrective actions with manufacturing.
• Direct customer filling line initiatives for performance improvement.
• Responsible for assisting manufacturing with the development of strategic quality performance improvement plans for customer base.
• Maintain verbal and written communication with North America  AOQ, Manufacturing plants, Sales personnel, and other support groups concerning customer quality performance.
• Establish and develop manufacturing plant to customer filling location relationship.
• Travel is typically 50-75% within an identified region within North America.

What we offer at O-I:

• Opportunity for future growth and advancement
• Generous, Award-winning 401(k) plan w/ employer contribution & match
• Comprehensive benefits package
• Education Assistance program
• and much more…

The Quality Service Technician should have:

• Bachelor’s Degree with 4-6 years of related experience. Total of 8-10 years of manufacturing and quality systems experience in lieu of bachelors degree.
• A strong understanding of customer filling lines
• Knowledge of customer operation, requirements, equipment and procedures to coordinate efforts to work ahead of and prevent potential quality issues
• Solid experience of plant quality control procedures in glass container manufacturing preferred.
• Working knowledge of glass defect identification preferred.
• Plant Experience, Fracture Analysis.
• French verbal and written communication proficiency required

Next Steps:

If you are smart, passionate, innovative, culturally open, curious and collaborative, we’d like to hear from you.

O-I is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of ideas and perspectives while encouraging growth and rewarding performance.

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at [email protected] and let us know the nature of your request and your contact information.