Hospitality Implementation Consultant EMEA

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 6,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

We are looking for an empathetic and technical person to support out Implementation team in Croatia.

• Install Infrasys Cloud and related products on customer site
• Analyze customer needs and configure the system by observing the Major Account standards
• Configure the system to meet country specific legal fiscal requirements
• Ensure multiple user, and service model concept meets the customer operational workflow
• Provide possible solutions for functional gaps and work closely with the Product Management to archive project targets
• Train the staff in the best and most practical use of the software
• Report accurate project status and act proactively to achieve the project goal
• Take the customer site live and provide technical support after going live
• Be the single point of contact for the customer and answer any operational and application requests in a timely manner
• Assist Product Management to test new releases and new functions
• Help translate the system to local languages
• Perform Release updates if required
• Support the support organization while not with the customer
• Provide pre-sales support to the regional sales team

• Hospitality Business background or working record in a similar role
• You have the same passion for the Hospitality industry as our customers' passion to serve their guests
• Strong analytical, organizational, communication and people skills required
• Ability to adapt quickly to new technologies, products and procedures
• Ability to work and thrive in a multi-tasked and fast-paced environment
• Ability to quickly learn the company’s various IT solutions; and able to handle system installation
• Experience with hotel property management systems
• Professional “get it done” attitude and work ethic
• Fluent in English, Croatian and one additional language (i.e. German, Spanish, French, etc.)
• Willingness to travel across Europe, Africa & Middle East

• Exciting job within a creative environment and the opportunity to make a real impact on the business
• Grow your experience with web and cloud technologies in a very innovative technology environment
• Friendly, motivated and talented multicultural team
• Opportunities to grow and develop with Shiji
• Training to meet role requirements
• Generous compensation package