Instructional Designer

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Join a team of learning design and development experts to create, maintain and manage learning content for Ucademy and its clients.

·         Work with SMEs to understand varying learner needs, identify learning outcomes and apply learning design methodology.

·         Create engaging learning activities and compelling course content that achieve learning outcomes.

·         Write and edit clear, high quality content.

·         Visualise instructional graphics, the user interface and the finished solution.

·         Conduct instructional research and analysis on learners and contexts.

·         Apply tested instructional design theories, practice and methods.

·         Manage the creation of supporting material.

·         In collaboration with SMEs and learning experts, decide on the criteria used to judge learner’s performance and develop appropriate assessment instruments.

·         Manage delivery timelines, liaise with SMEs, clients and team members to ensure deadlines are met.

·         Maintain clear communication between all parties involved in the creation of learning solutions.

·         Maintain project documentation.

·         Create new interactive and innovative learning solutions for new and existing learning solutions delivered through/by Ucademy.

·         Convert existing materials (variety of formats) into high quality, innovative learning materials which includes a range of deliverables.

·         Strengthen and enhance resources within existing programmes.

·         Maintain efficient file sharing/updating/archival processes.

·         Work with the team in the planning, design, development and testing of new technologies for the delivery of e-learning materials.

·         Carry out any other duties that Ucademy may require from time to time and which are consistent with the post and grade.

·         Matric or equivalent degree

·         Proven working experience in instructional design and with instructional technology

·         Excellent knowledge of learning theories, assessment theories and instructional design models

·         Proven experience in designing, writing, assessing and creating high quality learning materials

·         Proven ability to edit and proof read learning materials

·         The ability to understand, edit and apply instructional design and learning assessment principles to all types of material including subjects that may be outside your field of expertise

·         Experience of managing/organising projects, meeting required standards and deadlines

SKILLS

·         In depth knowledge of learning theories and instructional design models

·         Lesson and curriculum planning skills

·         Ability to write effective copy, instructional text, audio and video scripts

·         Excellent oral and written communication skills, including a high level of accuracy and attention to detail

·         Good working knowledge of e-learning software tool (Articulate Storyline 360), as well as learning management software such as Moodle

·         Competence in using Microsoft Office programmes (Word, Outlook, PowerPoint, Excel)

·         Effective interpersonal skills

·         Ability to work in a highly organised and logical manner, working as part of a team and on own initiative

ATTRIBUTES

·         Detail oriented

·         Problem solver

·         Great time management

·         Excellent verbal and written communication skills

·         Able to apply existing knowledge to unknown areas

·         Able to manage multiple tasks at the same time

·         Enthusiastic and motivated

·         Flexible, adaptable and able to cope with a busy workload

·         Able to take initiative and be proactive