Lead Content Curator

With the industry’s #1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps. Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases—transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.

Tricentis is the only vendor to achieve “leader” status in all three top analyst reports (i.e., the “Triple Crown.”) This honor is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies, including global enterprises such as Allianz, ANZ Bank, Cisco, Dolby, Experian, First Data, HSBC, Merck, Office Depot, Samsung, Swiss Re, Starbucks, Telstra, UBS, Vodafone, Whole Foods, and WorldPay. Customers rely on Tricentis to achieve and sustain test automation rates of over 90 percent—increasing risk coverage while accelerating testing to keep pace with Agile and DevOps.

Tricentis has global presences in multiple EU countries, Switzerland, Australia, India, Singapore, the UK and United States.

The Tricentis Customer Experience (CX) organization is looking to grow customer-facing content production, and to enable this, we require a senior team member to expand our capabilities. The ideal candidate for this role has proven experience in producing a variety of customer-facing content that enables our customers and user base to achieve their business outcomes. The candidate will also be required to own and drive business critical projects and processes as part of a high-performance team. You will join an Agile and diverse team to produce a range of products that will enable our accounts to take the maximum value from Tricentis products. For this reason, experience of and interest in enterprise-level software testing is essential. 

Responsibilities 

• Designing, developing, coordinating and updating a variety of customer-facing materials to enable and empower our customers to gain maximum value from Tricentis products (for example, but not limited to: whitepapers, webinars, blogs, workflows, diagrams, infographics,…) in an appropriate and engaging style of English 
• Leading several priority initiatives in parallel 
• Producing and releasing content using Agile principles 
• Networking and collaborating with internal stakeholders and SMEs to harness and package the internal knowledge for external use 
• Contributing to content strategy to ensure CX content harnesses and complements content from other functions (Support, Education, Consulting,…) 
• Analyzing and condensing complex information in easily consumable content for different user roles 
• Acting as a leading member of the team and defining and ensuring quality standards. This could include owning the content review process ensuring that content is reviewed both by SME and internal team members to a set standard and/or acting as Product Owner and signing off on produced artifacts 
• Developing content using software tools such as Word, PowerPoint, Camtasia, Adobe Creative Suite (Premiere, Audition, InDesign) and Articulate Storyline 
• Driving content pipeline by gathering, structuring and prioritizing requests in a transparent manner 
• Communicating content releases and ensuring content is findable and adds value to the end user. 
• Monitoring effectiveness of content created 

• Completed university education in fields of IT/Technology and/or Learning & Development or Marketing 
• 3+ years working experience in a role producing customer-facing content 
• Experience/knowledge in one or multiple of these skillsets: Graphic Design, Marketing, Technical Writing, Video Production 
• Strong Knowledge of Agile development techniques and the use of JIRA (Scrum Master qualification would be a strong plus) 
• Strong IT skills and knowledge of the software testing industry, with knowledge of software test automation of particular advantage 
• Knowledge of e-learning desirable, but not essential 
• Excellent networking skills and ability to work effectively with multiple stakeholders/SMEs 
• Strong interpersonal skills and the ability to work effectively in a team environment 
• Ability to design and work on multiple projects with rapid development deadlines 
• Strong communication skills, both written and verbal 
• Fluent English in speaking, reading and writing 
• Strong intercultural competence 

OUR PACKAGE

• Opportunity to work in a company with a real global mindset of more than 50 nationalities in a flexible workday
• Favorable working atmosphere with flat hierarchy
• Career opportunities and a wide range of responsibilities within the core job e.g. through participation in projects or initiatives, moving to another role, department or country;
• Flexible working hours (no core hours!), remote work in EU/CET possible
• Modern office in Vienna with drinks, snacks, beer and free public transport ticket
• Numerous corporate benefits & programs in place, e.g.: Give back to communities (paid time off to volunteer for a cause of your heart), Diversity & Inclusion, Global Learning days, Trainings, Team Events, Company events,...
• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice. We want to make the best; most innovative products and we need multiple perspectives to do that. That isn’t just lip-service; we update our processes if we find a way it can be more inclusive.  
• Team members truly want the best for each other and the company. People are happy to share their insights and lend help when needed.  
• We’re passionate creators – of products, of experiences and of the future of software testing automation.  

And many more ...

We are under legal obligation in Austria to indicate the minimum salary, which is EUR 34.496,- gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and will be determined in person, depending on your experience, qualifications and skill levels.

Do you want to play a pivotal role in a fast growing, innovative and highly motivated company where each individual contribution to the company’s business counts? 

JOIN US! We're very much looking forward to your application!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.