Senior Product Operations Manager, Growth

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.

Shopify is one of the greatest engines for economic independence on the planet, and our mission has never been more important to the world than it is right now. We have a massive opportunity and urgent obligation in front of us - to accelerate our efforts and deliver on our mission with more urgency and speed.

We’ve also grown very fast, which brings opportunities to take on bigger challenges than ever. But it also means we need to be deliberate and organized to build successful products at scale. This is what Product Operations is about. We keep thousands of people focused, coordinated and moving as fast as possible so Shopify combines the impact of giants with the speed of a startup. 

Shopify’s Growth team is focused on delivering the right product, to the right merchant, at the right time. In your role, you will build the structure that helps our global RnD teams deliver products that are aligned, fast and at scale. You will support the scaling of our product portfolio by levelling up our systems, processes, and tools. This is an opportunity to use your leadership, organization and business acumen to contribute in making commerce better for everyone...everywhere! If you bring out the best in people, love seeing strategy turned into shipped products, and are looking to join our mission to make commerce better for everyone, then read on.

• Providing visibility into what product teams are working on, timelines, and risks so leadership, key stakeholders and the rest of Shopify know what’s shipping, by when, and for whom.
• Owning the rituals for alignment, accountability and feedback, and drive their rhythm.
• Supporting roadmapping, resourcing and investment planning decisions for the team.
• Building robust tools, practices and workflows to accelerate teams and improve collaboration.
• Ensuring the right people are involved in the right projects at the right time.
• Identifying and escalating risks across dozens of projects without being deeply involved in any.
• Building a culture of transparency, where we share issues openly and celebrate successes together. It’s important to share learnings as much as we share wins. 
• Creating and sharing content for collective clarity on purpose, priorities and progress.
• Developing a deep understanding of how teams work and what’s in their way, to solve bottlenecks, streamline communication, and help us focus and move faster to make merchants successful.
• Contributing expertise to refine the product operations craft and grow its impact.
• Collaborating with frontline teams, Data and Research to disseminate insights leading to data-informed product development.

You'll need to have:

• Created order out of chaos by asking tough questions and communicating clearly.
• An ability to develop and iterate on minimum viable processes, and influence team behaviours to facilitate collaboration at scale without compromising on speed, trust, and flexibility
• A combination of technical depth and an eye for business to help teams make decisions.
• A can-do attitude; You will roll up your sleeves and get things done, while thinking in systems.
• Shown an entrepreneurial mindset to deliver impact in ambiguous environments. 
• Built empathy and high trust relationships across teams.
• Experience working in operations, process improvement and/or program management.
• Experience working with cross-functional teams and stakeholders at all levels.
• A natural talent for communication and driving behaviour via indirect leadership.
• Product management life cycle experience while working with technical and non-technical teams(Engineering, UX, Data, Support, Finance, external vendors, etc) .

It'd be great if you also had:

• Experience in a Growth organization where product and marketing work closely together.
• Background in engineering and/or product management is a plus. 
• Strong knowledge of project management methodologies (e.g. agile, waterfall).
• Experience working in the tech space, consultancy or another high-pace industry - it’s important to understand our platform and the products we deliver.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify's commitments.