Sales Apprentice

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

We have a fantastic opportunity for 2 committed and enthusiastic Apprentices to work at the heart of our Sales team, in a role that will operate globally and be involved in all aspects of the sales process.

You will be getting stuck in with different projects for all product lines, generating reports to assist with sales calls and will be exposed to different teams across the business and externally to build experience and knowledge of the whole publishing process. 

As a Sales Apprentice, you will be studying for the L4 Sales Executive qualification which will provide you with the most up-to-date knowledge on how to build, execute and maintain customer engagement to create sales. In this role, you will also be interacting daily with internal stakeholders and external customers, so a passion for providing great customer service is key. You’ll also need a great eye for detail, as you will be working with a range of data and supporting the onboarding of new customers.

Over the course of the apprenticeship, you will gain exposure to a wide variety of areas including sales campaigns, helping deliver pricing proposals and implementing sales agreements. We’ll ensure you have the chance to learn on the job with mentoring and development from our colleagues, putting your 20% off the job training to practical use to cement your learning. Upon completion, you'll have developed and honed your knowledge and skills to grow your career within a sales environment.

Applications will close on 15th November 2021. Please provide a supporting covering letter with your application detailing your motivation and interest for this opportunity.

We are aiming for a mid-January 2022 start.

What will these roles involve?

 Supporting sales teams, tasks are likely to include:

• Providing administrative support to sales and Open Access sales department
• Working on internal systems to implement sales agreements, including SAP, SalesForce and our inhouse tools
• Generate reports that assist in sales analysis and account management processes
• Handle mailings of new title information
• Work with marketing to prepare information for sales campaigns
• Handle customer service inquiries, on both the reading / access side and the Open Access publishing side
• Set up calls with customers to discuss any queries and explain terms of different agreements
• Respond to customer queries regarding the Research Dashboard
• Support the sales team by working with internal databases to provide reporting and information on an as needed basis
• Work with Sales Managers to provide pricing and customer proposals
• Work with Inside Sales Executives on Archive and DR follow ups and calls
• Training internal colleagues on systems

What are we looking for?

• As a minimum requirement, you will need to have achieved or be expecting to achieve 5 GCSE passes at Grade C/4 or above including in English and Maths or equivalent qualifications
• A good basic understanding of the work of a sales department and a demonstrable interest to start a career in sales
• Enthusiastic and self-motivated with the drive to achieve
• Effective time management skills, meeting deadlines and prioritising multiple tasks
• Excellent verbal and written communication skills and ability to communicate clearly and concisely
• Excellent attention to detail
• A desire to provide excellent customer service both internally and externally
• A strong team player, building good working relationships and retaining a positive attitude towards your work and colleagues
• A good understanding of Microsoft Office applications, particularly Excel, Word, Teams, Office 365 and SharePoint

Things to consider:

An Apprenticeship is a learning opportunity. Apprentices will be required to complete the mandatory 20% period of off-the-job training and all tasks associated with obtaining the Apprenticeship qualification.

On completion of the Apprenticeship:

A certificate will be issued formally recognizing this achievement and will mark the end of the 18-month program.

Taylor & Francis will make every effort to identify a suitable internal role on for you, however there is no automatic guaranteed progression to a permanent or fixed-term role after successful completion of the Apprenticeship.

What we offer in return:

• Salary circa GBP 19,500 per annum
• 25 days annual leave (3 additional days at Christmas)
• Additional day off for your birthday
• 4 volunteering days annually
• Pension contributions
• Seasonal social and charitable events
• Excellent training and development opportunities
• Flexible home working arrangement

Additional Information:

To be eligible for Apprenticeship funding you need to have the right to and be living in England.

You must not already hold a qualification of the same type, content and level.

You must not be undertaking another apprenticeship or in education at the same time.

Our Apprentice opportunities are open for candidates who do not currently hold and who are not currently studying for a degree level qualification

This role is open to candidates in all locations across England. Taylor & Francis has multiple options for how employees can work based on their role – be that in the Office, at home or somewhere in between.

Please provide a supporting covering letter with your application detailing your motivation and interest for this opportunity.

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

Taylor & Francis Group an Informa Business

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis - please ask the Talent Acquisition team for more information