Resident Engineer- Cortex XDR

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

The Resident Engineer (newly branded Extended Expertise) is an integral part of our mission within our Professional Services team. As an Extended Expertise Engineer, you will work on-site with our customer(s) supporting our mission to help them quickly and completely adopt our End Pointy Platform, leaving them more secure. This is a highly technical, hands-on role and you will develop and maintain expert-level skill sets on our products and solutions deployed within the customer's environment.

Your Impact

• Learn & understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector
• Endpoint protection deployment, operationalization, troubleshooting, training experience
• Experience as a Security Incident Responder or SOC analyst/manager
• Familiarity with cloud technologies, providers (GCP, AWS, Azure), use-cases

Your Experience

• Endpoint protection deployment, operationalization, troubleshooting, training experience
• Experience as a Security Incident Responder or SOC analyst/manager
• Familiarity with cloud technologies, providers (GCP, AWS, Azure), use-cases
• Time to value - Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
• Product Expert - Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases.
• Networking experience in TCP/IP, OSI Model, troubleshooting, analysis
• Experience in customer-facing roles
• Familiarity with machine learning and its various applications within cybersecurity
• Familiarity with the different enterprise security and IT products, processes, and ecosystem
• Basic Linux system administration & troubleshooting experience
• Ability to work under pressure and prioritize tasks accordingly
• The ability to develop and maintain scripts in Python or Powershell is a plus

The Cortex XDR EE, position can sit anywhere in the USA.

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you don’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special needs, please contact us at [email protected]

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $114,200/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.

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