Customer Experience Representative

Findaway is an audio technology company, innovating every day to bring more audiobooks to more listeners around the globe. As the World's Audiobook Partner, we revolutionize the audiobook industry through products, technology, creation, and publishing. We are focused on making it possible for people all over the world to share their stories and we are using the power of audio to do it. Findaway has been awarded recognition as one of the fastest growing companies in Northeast Ohio and in America. We have been honored as one of the "Best Places to Work" in Northeast Ohio and have been on the Plain Dealer's Top Workplaces list. If you are looking to join a team of fearless Findawayers who aggressively pursue goals, share ideas, and bring every thought to the table in a high growth, entrepreneurial culture - check us out!

The Customer Experience Representative at Findaway Voices will focus on customer retention and happiness by ensuring our customers are satisfied with the services they are receiving. When issues or problems arise, the representative will address the issue in a timely and effective manner, collaborating with other internal teams at Findaway as necessary. The representative will value and nurture business relationships with customers, with the goal of retention and loyalty to Findaway Voices.

Duties & Responsibilities

• Provide world-class customer service to customers.
• Develop and maintain strong relationships and trust with customers to increase retention and loyalty.
• Pay attention to details and feedback to provide thorough responses and satisfactory resolutions.
• Provide customer training and education on Findaway Voices products and services.
• Manage and track customer data using online tools.
• Participate in customer on-boarding.
• Work with internal teams to solve problems.

Qualifications include:

• College degree.
• Strong communication skills and grammar.
• Ability to deliver great customer experiences and be invigorated by constant interactions.
• Business and tech savvy.
• Proactive mindset.
• Strong attention to detail.
• Type efficiently.

Preferences include:

• You’re passionate about audiobooks and you’re eager to share that passion with others.
• Familiarity with Zoho/Front/Slack or similar customer management tools a plus.
• 1+ years experience in a similar customer service or sales role.

All your information will be kept confidential according to EEO guidelines.