Senior Systems Administrator/Manager

Symmetry IT provides Technical Support for medium and large Business. We offer custom support solutions that are tailored to our clients. 

THIS IS A "WFM" ROLE HOWEVER, CANDIDATE MUST BE LOCATED IN ORLANDO OR SOUTH FLORIDA. TRAVEL BETWEEN BOTH AREAS IS REQUIRED OCCASIONALLY.

Management Skills

Manage client relationships.

Sustain business growth and profitability by identifying opportunities for upsells.

Improve client experience through analysis of user feedback.

Own and drive customer onboarding processes.

Develop client facing knowledge bases leveregaing the client experience.

Mediate between clients and the help desk.

Handle and resolve client requests and concerns ensuring improvements to customer service.

Aid in product design and product development through customer feedback.

Technical Skills

·        Install, configure and maintain networks, servers, workstations, mobile devices, and video-conference technologies

·        Troubleshoot hardware and software issues for Windows-based computers

·        Troubleshoot hardware and software issues for peripherals (printers, fax machines, copiers, etc.)

·        Provide professional, full-scale technical support to end-users

·        Consult with customers and provide hardware and software solutions based on their requirements

·        Support a variety of systems for productivity, VoIP systems, and cybersecurity

·        Create and maintain a variety of documentation, and produce reports when required

·        Consult with and advise management on operational system problems and needed improvements

·        Monthly on-call/after-hours support

·        Participate in end-user support and help desk efforts

·        3+ years of experience in a fast-paced IT environment, preferably with an MSP

·        IT Education and technical certifications preferred

·        Advanced level troubleshooting and support skills with Windows 10 and Windows Servers 2012 and above

·        Strong experience in Azure and Microsoft 365

·        Proven technical writing and documentation skills

·        Elite customer service skills

·        Professional communication skills

·        Attention to detail

·        Ability to follow directions

·        Proven ability to prioritize work and manage multiple assignments to meet deadlines

·        Integrity, tact, discretion, good judgment, wisdom to make good decisions

·        Ability to make a difference and increase customer satisfaction

All your information will be kept confidential according to EEO guidelines.

You must pass the following:
Background check
Drug test
Have reliable transportation