Deal Desk Manager

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Title: Deal Desk Manager

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

Come join the Subscription Deal Desk Team and play a key advisory role in proposing viable deal structures for our customers while addressing the needs of internal corporate stakeholders, maximizing revenue, and helping increase the productivity of our sales teams.

Role

This individual contributor role will collaborate with the field sales organization and others to close complex, non-standard revenue deals in accordance with company policies and guidelines.  

What you get to do in this role:

• Be a trusted advisor to the Field Sales, collaborating on pricing, product, and commercial business terms for complex, non-standard transactions
• Actively participate in deal reviews with prospects, sales teams, and management
• Serve as an escalation point for non-standard terms and provide approvals or propose alternatives to help move deals forward
• Cultivate internal relationships with all levels of the sales organization
• Collaborate across geographies and with multiple groups, such as Revenue Accounting, Sales Operations, Legal, Pricing, Product Management, and License & Use Verification to help facilitate the deal process
• Apply accounting principles to draft and review contract language and deal structures to ensure revenue recognition treatment will be most advantageous to the company
• Advise to ensure that resolution of customer satisfaction issues are acceptable under company policies
• Advise to ensure contract pricing structures represent a fair value of exchange for both ServiceNow and customers
• Identify and make recommendations for process improvements; assist with ad hoc projects such as CPQ/CLM implementation processes

To be successful in this role, we need someone who has:

• 3+ years of experience in a related deal desk, contracts, or revenue accounting role; software/SaaS and MSP/Channel Sales experience an advantage

• Bachelor degree in related and relevant areas

• A thorough understanding of the sales process and the ability to navigate long, complex sales cycles
• Strong business acumen with excellent communication skills – verbal and written
• The ability to read, interpret, and draft business terms and conditions
• Strong logic and analytical abilities
• Self-motivation, ability to work under pressure, dependability with deliverables and deadlines, and ability to multi-task
• Flexibility to work extended hours during peak periods

To be successful in this role, we need someone who has:

• 3+ years of experience in a related deal desk, contracts, or revenue accounting role; software/SaaS and MSP/Channel Sales experience an advantage

• Bachelor degree in related and relevant areas

• A thorough understanding of the sales process and the ability to navigate long, complex sales cycles
• Strong business acumen with excellent communication skills – verbal and written
• The ability to read, interpret, and draft business terms and conditions
• Strong logic and analytical abilities
• Self-motivation, ability to work under pressure, dependability with deliverables and deadlines, and ability to multi-task
• Flexibility to work extended hours during peak periods

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.