Senior Manager, Deal Desk

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Team

Come join the Americas Deal Desk and lead a team 5 Deal Desk individuals who take a lead advisory role in proposing viable deal structures for our customers while addressing the needs of internal corporate stakeholders, maximizing revenue, and helping increase the productivity of our sales teams. Work closely with Sales, Sales Operations, Revenue Accounting, Legal, Pricing Strategy, Product Management, and Licensing & Use Verification. 

Role

This role will collaborate with the field sales organization and others to close complex, non-standard revenue deals in accordance with company policies and guidelines.  This position will support Pacific and Central Time Zones.  

What you get to do in this role:

• Closely partner with Sales VPs to advise on key deals
• Proactively identify and drive initiatives to remedy deal structuring process gaps and improve Deal Desk efficiency
• Work as a liaison between multiple functional groups to help facilitate deal closure
• Advise to ensure that resolution of customer satisfaction issues align with customer needs, and company business strategies and policies
• Advise to ensure contract pricing represent a fair value of exchange for both ServiceNow and customers
• Provide appropriate training and mentoring to advance personnel and organizational development
• Assist on projects such as CPQ and CLM implementation

To be successful in this role, we need someone who has:

• 5+ years of experience in a deal desk, finance, contracts, or revenue accounting role; software/SaaS experience an advantage
• BS, MBA in Finance, Economics, or related and relevant areas
• The ability to apply revenue recognition accounting principles to draft and review contract language
• A thorough understanding of the sales process and the ability to navigate long, complex sales cycles
• Strong business acumen with excellent communication skills – verbal and written
• The ability to read, interpret, and draft business terms and conditions
• Strong logic and analytical abilities
• Proven ability to lead and manage people to accomplish a common goal
• Adeptness at business partnering and working with cross functional teams, building meaningful business relationships along the way
• Self-motivation, ability to work under pressure, dependability with deliverables and deadlines, and ability to multi-task
• Flexibility to work extended hours during peak periods

To be successful in this role, we need someone who has:

• 5+ years of experience in a deal desk, finance, contracts, or revenue accounting role; software/SaaS experience an advantage
• BS, MBA in Finance, Economics, or related and relevant areas
• The ability to apply revenue recognition accounting principles to draft and review contract language
• A thorough understanding of the sales process and the ability to navigate long, complex sales cycles
• Strong business acumen with excellent communication skills – verbal and written
• The ability to read, interpret, and draft business terms and conditions
• Strong logic and analytical abilities
• Proven ability to lead and manage people to accomplish a common goal
• Adeptness at business partnering and working with cross functional teams, building meaningful business relationships along the way
• Self-motivation, ability to work under pressure, dependability with deliverables and deadlines, and ability to multi-task
• Flexibility to work extended hours during peak periods

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.