Customer Success Lead

Motion (YC W20) is an all-in-one time manager that brings the benefits of a human assistant to everyone. Thousands of top-performing CEOs and professionals use Motion’s task management and calendar system to get 25% more done each day. Motion will become the generational company that changes how we manage our most precious resource - time.

We're growing extremely fast (monthly revenue 25x'ed in 2021) and have thousands of paying customers from companies like AirBnB, Shopify, Brex, Slack, OnDeck and many more. We have raised millions of dollars in venture funding. Some of our angel investors include Michael Seibel (Co-Founder of Twitch, CEO of YC), Sander Daniels (Co-founder of Thumbtack), and Patrick Lee (Co-Founder of Rotten Tomatoes). Motion's founders have worked at Facebook, WhatsApp, Optimizely, Citadel, and more.

You’ll work directly with the founders to shape the foundations of a promising startup, and eventually lead large parts of engineering at Motion. As one of Motion’s earliest employees, you can be involved with other aspects of startups that may interest you, including: generating product ideas, talking to users, growth hacking, experimentation, marketing.

Motion offers a competitive salary and equity compensation, medical, dental, and vision health insurance

Website: https://www.usemotion.com

Ideal candidate:

• 3+ years of customer-facing experience for a technical product, bonus if SaaS productivity experience
• Clear written and verbal communicator
• Strong problem solver, quick learner, can keep up with rapidly evolving product
• Empathetic to users, cares about understanding their underlying problems rather than just what they ask for
• Work remotely from anywhere in the US, preference for Eastern timezone

Responsibilities:

• Help customers via email and occasionally video chat, troubleshoot problems, answer questions
• Write documentation to help users help themselves (FAQ, knowledge base, product updates, etc)
• Synthesize top customer pain points and requests to product team and help assess priority
• Relay bugs to engineering teams and help assess urgency

Our company culture, or why you may or may not be excited about joining us:

Motion Company Culture

Our frontend is written in React. Our backend is NodeJS on Google Cloud Platform. Engineering problems we're solving: automatic scheduling & time management algorithms, managing high web hook traffic, building features on top of 3rd party calendar APIs