Vice President of Professional Services - 100% - US Based

CoEnterprise is an award-winning B2B software and professional services company headquartered in New York City. Founded in 2010, CoEnterprise delivers Data & Analytics solutions and services that transform how companies connect and do business. CoEnterprise approaches each relationship and engagement from the perspective of three core values: collaboration, ownership, and excellence. We value collaboration with both our partners and clients in order to present the best possible outcome for our customers. Our vow to accept ownership ensures that our entire staff takes pride in our work and it is our commitment to excellence that ensures that this work is at the highest standard possible.

The Vice President of Professional Services will be responsible and accountable for our Integration and Analytics practices and the provision of services for external clients. These thriving and growing practices’ offerings include software integration, data migration and transformation, visualization, deployment, business process automation, partner management, thought leadership and more. We are seeking a strong leader that promotes and enables operational excellence and successful client implementations that provide customers with measurable value and drive revenue and profitability for the practices. The right individual will possess experience and strength in the areas of complex project management, external client consulting, professional services financial measurement and management, team leadership, people development, problem-solving and solution development.

Responsibilities include:

·       Org Structure. Define, manage, and maintain a Services Org structure that supports our business needs, our people and their growth paths. The Org Structure should include the right positions, people, processes and programs necessary to support and foster our people while meeting our margin and profitability goals.

 ·       Delivery Excellence. Maintain delivery excellence pillars - Customer Success, Create Customer Value, Drive Operational Excellence. Introduce and enforce delivery standards. Deliver projects on-time and on budget.  Develop and maintain a reputation for high performing delivery of products and services. Implement detailed project reviews that include deep dives into project plans, risks, and mitigation plans. Implement a formal lesson learned process and team accountabilities.

·       Drive Growth. Evolve COE service offerings to digital services that have recurring revenue models.

·       Financials. Create and maintain an annual Services financial model that meets our business margin and profit goals and compensates our consultants fairly, commensurate to market rates. Manage business to ensure profitability, meet margin targets of > 50% and meet annual budget obligations. Modify services financial model as needed to adjust for market demands, market trends and staffing adjustments.

·       People. Foster a fun collaborative culture of passionate and professional consultants who believe in our mission and live by our values of Collaboration, Ownership and Excellence. Develop great people and foster a high-performance culture. Build Ambassadors of our company, values and culture. Maintain an environment that builds and grows a team of professional consultants that deliver services that meet our business objectives. Drive career development efforts with career pathing and training plans that allow for career growth and advancement. Drive formal onboarding planning that enable new hires to be successful. Use Lattice as the system of record for employee meetings, goals and recognition. Align compensation goals to company goals.

·       Team Building. Build and maintain a culture for team engagement that builds respect, comradery and support of our overall business objectives. Create a formal mentorship program that allows employees to grow by sharing experiences.

 ·       Agility. Create an agile culture and delivery process/best practice methodology for opportunity development and supporting new product and services initiatives.

 ·       Sales Collaboration. Work actively with the sales team to foster relationships and identify and work on new project opportunities.

 ·       Customer Satisfaction. Develop and maintain high customer satisfacation standards and customer value. Understand why a customer is buying a product or service and ensure success. Monitor results and make adjustments as needed.

 ·       Customer Relationships. Build and maintain relationships with top, high growth clients. Act as Exec Project Sponsor and Exec escalation representative.

Requirements include:

• 10+ years’ experience in a leadership role in Professional Services (SaaS/ IT) projects utilizing both technical and non-technical resources  
• 5+ years managing people managers as well as highly skilled senior technical resources
• Bachelor’s Degree - Business or Technology or equivalent experience
• Technical and/or Project certifications a plus
• Experience managing technical service offerings as well as creating new offerings based on customer and market need
• Extensive experience at defining, implementing, and continually improving standards processes and procedures utilizing industry best practice
• Strong operational and financial management experience
• Experience successfully working within a matrix organization structure
• Experience scaling a professional services organization
• Demonstrated ability to lead projects to on time, on budget and with the approved scope outcomes
• Demonstrated leadership, organizational and communication skills
• Strong customer facing skills
• Ability to develop clear action plans and drive processes and implement procedures
• Results oriented with the ability to prioritize multiple objectives
• Expert at managing large complex technical integrated projects and programs
• Excellent leadership skills, including the ability to develop and motivate high-performing and diverse teams

Position is virtual and may require occasional travel.

At CoEnterprise, we believe diversity drives innovation. We are committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of our business.  In recruiting for our team, we welcome the unique contributions that you can bring. We value employees for their differences represented by a variety of dimensions including demographics, behaviors, work style and perspectives.

We are an AA/EOE employer.

Position is US based remote.