Information Specialist-Veterinary Technician Full-Time

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in the United States, United Kingdom, Australia and Japan, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

The Information Specialist performs intake of health and safety calls, provide product safety information to consumers, end users and health care professionals and escalate calls to other staff or on-duty Toxicologist as outlined in notification guidelines. Record complete and accurate documentation of health and safety calls in safety database. Maintain distinctive quality and commitment as the operating philosophy in carrying out all processes. Continually seek out ways to enhance customer service experience both internally and externally.

• Answer the telephone at the Health and Safety Call Center
• Handle calls involving both animals and humans
• Obtain demographic data on callers
• Document adverse event and information calls for manufacturers
• Follow up with callers to assure there are no further health concerns
• Determine if a call involves a product or a situation that requires escalation
• Escalate calls to other staff as appropriate
• Discuss health and safety concerns with consumers, workers, and health care professionals
• Respond with appropriate first-aid information based on client specifications without providing caller specific diagnostic or treatment advice
• Notify Lead Tox about cases as outlined in the notification guidelines
• Watch for trends involving new products or new issues with existing products
• Stay up to date on continuing education requirements
• Other duties as assigned

• Basic computer knowledge and computer keyboarding skills
• Professional telephone etiquette; active listening and pleasant speaking voice
• Able to translate complex medical information to consumers and health care professionals
• Excellent internal and external customer service skills
• Strong verbal, written and interpersonal communication skills
• Strong organization and prioritization skills; with strong attention to detail
• Ability to work well independently and within a team environment
• Required: EMT, Paramedic, Veterinary Technician, or equivalent
• Able to work rotating schedule, rotating weekends and some holidays

All candidates must be legally eligible to work in the United States.

We are an equal opportunity employer. M/F/D/V

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***