By: Onkar
About Informa Tech - The Division
At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry. Our aim is to inspire the global technology community to build a better world by informing, educating, and connecting them through world-class research, training, events, and media. We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment, and marketing technology.
About ICMI & HDI - The Brands
ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has provided more than 50,000 organizations in 167 countries with access to training, events, certification, consulting, and informational resources. We run recorded and live training courses for Directors, Managers, Supervisors, Agents, WFM, and Quality. Plus, the ICMI Contact Center Expo is the highest quality community of contact center professionals — the majority of whom are charged with the mission of evaluating, implementing, and purchasing customer care products and solutions.
About HDI
HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry over 30 years ago, and are the standard for performance improvement at both the organizational and professional levels. We are also wholly committed to the advancement of this community. Whether it be through our online platform - HDI Connect -, best practice resources and content, career networking tools, vendor references, local chapter membership, or hosting in-person events and meet-ups, HDI is the industry’s leading connector and collaborator.
Your goal as an Account Manager is to promote HDI and ICMI training products and conference participation within contact centers, IT support, and service management functions. You will be focused on adding new logos, while simultaneously growing the existing footprint within current accounts.
This role is designed for someone who is comfortable being both a hunter/closer and a relationship builder. Together, these skills will be used daily to win new business, generate revenues, and expand key ICMI accounts. If you're a team player who loves sales and has a flair for customer service, keep reading.
Key Performance Indicators include:
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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