Platform Delivery Specialist

About Informa

At Informa, we love knowledge, expert information and the power of networks and connections. We are dedicated to connecting specialists with knowledge so they can learn more, know more and do more in their roles and businesses, and we’re doing this in ever smarter ways. We’re passionate about our customers and the markets they operate in. And because our colleagues are our greatest assets, we do everything we can to make work life at Informa supportive, rewarding and enjoyable. 

We are a FTSE 100 company with 10,000 colleagues working in over 30 countries. Within Informa's Group Technology team, the Platforms teams design, build, and operate shared platforms that drive customer value at scale, optimizing the platforms and related technology assets to provide greatest customer and commercial value at the lowest cost. 

The Events & Marketing Platforms team is expanding to support increased demand for its bespoke conference management applications. Reporting into the Head of Platform Support and Operations, the new Platform Delivery Specialist will support internal stakeholders as they setup, configure and manage event content.

The Platform Delivery Specialist will:

• Train internal stakeholders on using our web-based conference management tools, creating supporting documentation and troubleshooting as necessary.
• Help user groups identify creative ways to deliver complex event designs using the available functionality.
• Break complex problem statements down into actionable engineering requirements and nurture those requirements through the development lifecycle.
• Proactively identify and review opportunities for application improvement with product and engineering teams.

This role will give candidates the opportunity to work with colleagues from around the globe and in a variety of industries. 

The successful candidate will be:

• Highly organized with excellent ability to balance multiple projects
• Delivery and outcomes oriented, ensure delivery to deadlines
• Acts as the liaison between development team and internal stakeholders
• Establishes and enforces best practices and data standardization
• High-energy, robust, and resilient, able to perform well under pressure
• Effective and demonstrable interpersonal and collaboration skills
• Strong verbal and written English language communication skills with the ability to articulate thoughts and ideas clearly, and summarize and report information
• Excellent facilitation, communication, and presentation skills with the ability to simplify and clearly communicate complex requirements
• Ability to work as part of matrixed and virtual team that include internal stakeholders, business and technology subject matter experts
• Ability to develop a sense of teamwork and maintaining relationships with all internal stakeholders
• Being detail-oriented and capable of delivering a high level of accuracy
• Ability to multitask and prioritize a large volume of work effectively
• Ability to think ahead and anticipate problems, issues, and solutions

What we're looking for:

• Experience with training end users in web-based software
• Demonstrable experience as a business analyst, project or product manager within platform delivery teams a nice-to-have
• Experience with working across time zones and in virtual teams, with the flexibility to adjust working hours when necessary.
• Familiarity with JIRA and common project management tools

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• ESPP - become a shareholder  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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