Platform Solutions Manager

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you!

Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Headquartered in Ottawa, Canada, Shopify currently powers over 1,000,000 businesses in approximately 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more. 

The Platform Solutions Manager role is designed to drive the creation and delivery of technical platform solutions to large, high-growth Shopify merchants in scalable ways. As our merchants grow in size and scale so does the sophistication of their systems. In order to help them maximize the leverage of their Shopify platform and any components interfacing with it, the Platform Solutions team will be focused on best practices, scenarios and complex use cases, to go beyond the existing platform documentation. 

Platform Solution Managers use expert knowledge to set the standards for the best solutions on the Shopify platform. They represent the brand, values, and product offering, while also advocating for the merchant’s needs. This role is designed to create and source content, as well as manage the execution and rollout. To do this the Platform Solutions Manager will first collaborate with internal teams to develop the most relevant and high impact platform solutions for Shopify merchants. Then, they will create a plan outlining the most effective and scalable method of delivery. Finally, they will drive or oversee the delivery of the content.

Responsibilities:

• Identify and assess opportunities for potential platform solutions

• Create required platform solution content deliverables 

• Manage the execution of any platform solution distribution like a well defined project

• Identify the appropriate medium for content distribution, and methodically test and experiment to see what performs best

• Work with various internal and merchant facing teams at all levels to source best practises, as inputs to developing solutions

• Contribute to managing and maintaining the library of platform solutions developed by the team

• Implement qualitative and quantitative methods to measure and report on the success of any platform solution, and iterate/update when necessary

• Build well thought out feedback mechanisms to capture strong context to relay back to internal product teams 

• Providing ecommerce expertise through sharing Shopify best practices and industry trends

• Supporting, influencing, engaging in and creating content for community events preparation

• You love to teach, transfer of knowledge is your passion - how can you take a piece of knowledge and make it available to the masses?

• You demonstrate strong active listening and analytical skills 

• You have an experimental way of thinking - how can we measure impact? What are we trying to prove/disprove? 

• You have the ability to prioritize competing demands and goals

• You have a good understanding of what constitutes a best practice, you can investigate several potential solutions and seek the appropriate guidance to set the standard

• You have strong writing and presentation skills with the ability to adjust your approach for the boardroom, the classroom, and 1 on 1 situations

• You understand ecommerce best practices, tooling, digital operations and the typical roles and workflows that support it

• You demonstrate both the willingness to research and learn current ecommerce trends and understand how varying implementations influence the approaches that work best for merchants

• You have supreme organizational skills

• You are comfortable with ambiguity

• You have a “bias to action” mindset, always finding ways to test and iterate

Bonus:

• Experience with SQL or advanced SFDC reporting

• Knowledge in experimental design

• Experience with market insights or research

• Skills to aid in content creation - video editing, design tools, etc.

As one of the last steps in the application process, you're going to see a space where you can write a Message to the Hiring Manager. Please use that space to answer the following:

We're looking for someone who has experience identifying complex customer needs/pain points, collaborating with internal teams who might be tackling a similar problem, and also gets hands-on to operationalize initiatives in a fast-paced environment. Tell us about a time in your work history that speaks to one or all of these!

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.

This posting will close October 23rd 2021, at 12:01am EST