Manager, Quality Assurance - Training and Certification

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

In this role you will interact with business system analysts and application developers to understand system requirements, and use your automation and functional testing skills to ensure delivery of business critical cloud applications/solutions with highest quality and minimal downtime.

· Manage individuals on the TACO Quality Assurance team.

· Define testing strategies and plans

· Interact with managers and stakeholders to support initiatives across multiple projects

· Participate in scrum teams to define and refine unit, integration testing, and performance benchmarking/testing

· Create, execute and maintain scripts and tools for various testing frameworks.

· Drive test automation to ensure repeatable tests are always automated and continue to look for opportunities to further reduce the test cycle time during the release.

· Implement, collect, analyze and report team and project metrics which demonstrate business value and show continuous improvement

· Enhance the existing test automation framework with latest capabilities.

In order to be successful in this role, we need someone who has:

· Management experience is a plus

· BS in Computer Science/Engineering or equivalent domain with cloud applications experience

· Excellent communication skills.

· Experience in ServiceNow platform

· Strong understanding of QA methodologies and practices.

· Proven ability to communicate cross-functionally, and to seek out information when required

· Flexibility and ability to adapt to rapidly changing requirements.

· Experience working with wide variety of automated testing tools including Selenium and SpecFlow, Programming Language – C#/ Dot Net and Java, Unit Test Framework – MSTest/ NUnit and TestNG/ Junit and other open source tools

· Setting up automated test framework’s with different tools/ enhancing existing framework

· Experience working with SCM tools like Git/ SVN

· Experience in Rest Api automation tools like – Rest Assured/ Http Client

· Experience working with build tools like – NUnit, Maven/ Gradle

· Experience in scripting language like JavaScript

· Experience working in Agile Practices (SAFE, Scrum)

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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