By: Onkar
Taylor & Francis Group, an Informa Business
Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.
Taylor & Francis Group operates globally and produces high-quality, peer-reviewed books and journals. We publish trusted content by expert authors, cultivating knowledge and promoting discovery, globally. We aim to expand thinking and advance understanding, providing academics and professionals with a platform to share their work and realize their individual potential.
To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers
The Global Supplier Management team have a brilliant opportunity for a Service Delivery Manager to join our team of specialists. This role will involve working closely with both internal stakeholders and the typesetting and prepress suppliers used by Global Journals Production at T&F. We are looking for someone who is great at managing relationships, isn’t afraid of change and innovation, and is eager to be at the forefront of modernising the journal production process.
In this role, you will be critical to managing the performance of our suppliers and the relationships we have with them. Your work will be key to the success of strategic projects within the department, and to delivering our commercial goals. Quality management is important, and we follow Lean principles: continuous improvement, evidence-based solutions, and recommending automation and standardisation where possible. Most importantly, you will be helping to ensure Taylor & Francis offer best-in-class service to our customer base of researchers and their communities across the world.
You will serve as an ambassador between our supplier partners and the wider business, and effective relationships with both are key to success. This role includes working closely with our suppliers to ensure they understand what they have to deliver, and that they have the tools and support needed to do so. You’ll be developing expertise in supplier processes, and then using it design improvements and to help internal stakeholders to resolve any problems that arise as quickly as possible. What we do and how we do it is constantly changing in Journals Production, and you will play a key part in projects designed to improve and transform how the department operates.
What you’ll be doing:
Working with internal teams and suppliers to offer the best possible service to researchers publishing with Taylor & Francis
Reviewing performance data to help manage and improve our existing suppliers’ output
Managing the administration of our supplier accounts, including processing payments, assessing risk, and resolving disputes
Supporting strategic procurement by assessing and developing existing suppliers’ offerings, and reviewing potential suppliers’ capabilities
Helping to develop and apply improvements to our production processes
Creating and sharing effective standard operating procedures
Supporting changes to our work with suppliers, including the transformation of our technical infrastructure and modernising our workflows
Building effective long-term relationships with colleagues across Production, Editorial, Customer Services and Marketing to ensure we understand and meet their requirements
Supporting the Service Delivery Lead and Head of Global Supplier Management in achieving departmental goals
Occasional overseas travel may be needed
Ideally, you will have experience of academic journals production and are able to demonstrate that you can work effectively with outsourcing partners in publishing or content transformation. You will have a proactive, solution-focused attitude, and will be able to identify and implement effective improvement measures when needed.
We’re looking for:
What we offer in return:
Additional information:
Closing date: 12/11/2021
This role is open to candidates in all locations across the United Kingdom. Taylor & Francis has multiple options for how employees can work based on their role – be that in the office, at home or somewhere in between.
You must have the right to work and live in the United Kingdom
At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.
Taylor & Francis Group an Informa Business
Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.
To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers
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