Helpdesk - Software

Our Motto: You Request. We Respond. It Gets Done!®

We can’t take credit for coming up with that motto ourselves. Many years ago, one of our customers used those exact words to describe what it was like working with us. It wasn’t the last time we heard that sentiment from our customers, so naturally, it became the core representation of our company.

We work every day to uphold that value and deliver that experience to our customers.

We passionately believe technology, when used decisively and with care, will turn your ideas and visions into tangible solutions that will help you grow your business and run it more efficiently.

We’re also 100% fiercely dedicated to providing customers with professional, high-level service for a true return on investment.

Our Mission:

To provide highly customized, groundbreaking technology solutions that further our customers' business goals and objectives. To be elemental in the "Idea Cycle" – from Vision, to Design, to Development, to Implementation. To be responsive. To "Get It Done." To experience continued growth and profitability while providing rewarding and forward thinking careers.

A TYPICAL DAY AS A MILES' SOFTWARE SUPPORT:

• Creating Happy Customers by providing exceptional customer service
• Troubleshooting & Recreating Software Issues reported by customers
• Documentation of all necessary information related to customer issues and requests
• Communication & Clear Explanation of details relating to an issue with the clients and team members
• Continuous Prioritization of managing your own work
• Software QA Testing of bugs, minor updates, and small projects

REQUIRED:

• Education & Experience: Associate’s Degree or higher in a related field and/or equivalent practical experience with at least 1-2 years of experience working in a professional environment and Customer Service experience

• Passionate & Avid User of Technology (Business Software, Websites, Mobile Apps)

• Excellent Communication & Time Management skills

• Detailed Oriented & Strong Analytical skills

• Cooperative Team Player with Excellent Interpersonal skills

• Intermediate Use & Knowledge of Microsoft Office and/or G-Suite (Google)

PREFERRED (ANY OR ALL ARE A PLUS):

• Business Process Analysis/Understanding

• Technical / Professional Writing

• Familiarity with web applications

Are you a critical thinker, problem solver that enjoys jumping from one task to the next? Do you pick up things quickly and enjoy figuring things out on your own, while constantly learning something new?

Do you truly care about serving customers and you are willing to go above and beyond to ensure customer satisfaction? Are you focused on doing what's best for the customer and are you committed to excellence and quality customer service?

Our ideal candidate thrives on challenges and enjoys solving problems in a fast-paced environment. We need someone with high levels of enthusiasm and a positive “can-do” attitude that is focused on getting the job done. Being skilled at organizing, coordinating, prioritizing and managing multiple-level tasks through to completion is a must.

If this rings true for you then the Miles' Software Support Team is the place for you and your career aspirations!

Learn more & APPLY at www.milestechnologies.com/careers

A Message Re Coronavirus (COVID-19):

We’re Committed to Always Hiring Great People and to ensure the safety of our candidates and employees we will be conducting all interviews remotely. If you are hired during this time you will have the opportunity to work remotely. After Covid-19 restrictions are lifted, remote work may continue to be an option for you in this role. This can be discussed during the interview process.  If you have any questions, don't hesitate to call us at 856-793-3873