Field Service Engineer

Source BioScience Limited is an international provider of integrated state of the art Laboratory Services and Products. Headquartered in the UK, with offices in UK, Europe and the USA, Source BioScience is a fully owned subsidiary of SourceBio International plc, which listed on the AIM market of the London Stock Exchange in October 2020.

Source Bioscience is an international genetic analysis, diagnostics and stability storage business serving the global research and healthcare markets. We pride ourselves on maintaining a friendly working culture that gives driven individuals the environment to succeed in an ever-evolving and developing organisation.

Our employees are committed, dedicated and thrive on the day-to-day challenges that working in a fast-paced environment brings.

We are now seeking to appoint a Field Service Engineer to support our customers across the US. Being based from home, visiting customers sites across the US, you shall ideally be based in the Chicago or Florida area, within close proximity to the airport, however, we will consider applications from candidates across central United States.

This is a field based role, and as such you will be based from home and will travel to and work at customer sites as required by the needs of the business.

This role involves extensive travel across the US, including overnight stays. Additionally, there shall be requirements to work overseas for short periods of time, as directed by customer requirements.
The post-holder will aid and support in the provision of all field service activities with regard to the service, maintenance and validation of the Company’s range of controlled environment and stability storage equipment installed on both Company and Client sites.

Role Summary
Maintenance of the Company Products installed on both the Company & Clients sites.
Completion of validation of equipment on both the Company and Clients sites.
Travel to all sites to complete validation / service tasks

Duties
Key responsibilities and duties include but are not limited to:
• Carry out maintenance and validation of Company products on our own sites or installed on clients' sites in accordance with the Company PMI and Validation Procedures / SOP's.
• Restock the 'service stock parts' as applicable on the designated service vehicle in order to be able to respond to and complete emergency repairs to the installed equipment.
• Ensure that the 'installed equipment' is operating within the defined limits and that all Planned Maintenance is completed in accordance with the schedules issued.
• Ensure that all Emergency Service work is completed in a timely manner maintaining the safe operation of the installed equipment.
• Ensure that all Validation work is completed in a timely manner maintaining the specification of the installed equipment.
• Complete all 'service reporting documentation' (both verbal and written) to ensure both the client and the Field Services Manager is informed of the equipment status and any further actions which may be required (including any replacement parts used / required)
• Complete all 'validation reporting documentation to ensure both the client and the Field Services Manager are informed of the equipment status and any further actions which may be required, including any service work required and re-validation of specification
• Complete all works in accordance with the Company Quality Policy ensuring timely communication with the QA department highlighting any concerns which may not be covered by the documented system.
• Complete all works in accordance with the Company Health and Safety Policy ensuring the safety of themselves and others in addition to highlighting any concerns which may not be covered by the documented system.
• Ensure that all appropriate tools and equipment are maintained in a usable and safe condition in accordance with Company policy and statutory legislation.
• Work in accordance with the Company Risk Assessments and Standard operating procedures (Method statements) and highlight any concerns which may not be covered by the documented system.
• Adopt and develop a flexible working approach in order to ensure that all activities are completed in an efficient / timely manner.
• Fully document via the ECN system any changes to the manufacture data (parts list / drawings to correct / maintain the manufacture data.
• Manage travel arrangements to optimise time available for site attendance within cost parameters agreed with Field Service Manager

Qualifications Required Hold recognised industry electrical qualifications including fault finding and corrective action both on Electrical & Mechanical systems. Refrigeration experience would be advantageous but not essential.
Along with the above qualifications, we are also looking for the following essential criteria for this position

Skills & Experience Required
• To be qualified by experience on Validation systems
• Have a working knowledge of Company Quality System requirements (including ISO 9001, GMP and GxP)
• Implement all SOPs (Standard Operating Procedures) related to validation and testing activities
• Have significant self-motivation and initiative with the ability to manage themselves, ensuring effective use of your time and efficient working procedures.
• Excellent communications skills to interface with clients to ensure obligations are understood.
• Working knowledge of computer systems and software (e.g. Excel, Outlook, Word)
• Work supportively as part of a team and with a friendly and approachable personality
• Working experience of using hand tools
• Carry out all work in a professional and timely manner
• Provide accurate and legible documentation
• To identify potential new business opportunities.
• Understanding of the principals of confidentiality and data protection
• Must hold a full driving licence.

Salary: $45000-$50000 dollars