Application Support Engineer

Koneksa is a leading patient-centric digital biomarker company for the pharmaceutical and biotechnology industries that develops end-to-end solutions for remotely collected clinical data. Koneksa supports agile decision-making in drug development and market strategy. By delivering integrated solutions for efficient trial designs that produce more meaningful data, Koneksa aims to revolutionize effect detection in clinical research. 

Koneksa launched in 2015 following incubation support and initial investment from the Merck Global Health Innovation Fund. The Koneksa Compare Software-as-a-Service (SaaS) platform is a single instance, multi-tenant environment deployed at more than 400 clinical research sites globally. Customers include more than a dozen pharmaceutical companies who subscribe to the platform and related scientific/technical services to enable clinical trials of new medicines that are assessed using our digital biomarkers. The company has a capital efficient history, with early funding from Waterline Ventures and in July 2020 completed a Series B led by Spring Mountain Capital that included McKesson Ventures, Novartis Pharma AG,  MBX Capital, and participation from all existing investors. Koneksa has consistently achieved significant year-over-year revenue growth and is well funded to achieve profitability through organic growth.

This role contributes to achieve the Engineering team goal to build efficient software systems that find efficient solutions to power our no suggestions platform. You will be motivated to investigate, prototype, and implement new solutions to a wide array of problems while maintaining a positive, no suggestions mindset, and identify opportunities where others see obstacles to provide high-quality support in a fast-paced environment.

We're looking for someone who is passionate about technology, stays on top of the latest trends within the field, and loves to engage with the developer community and is always  looking for ways to improve your own work while at the same time being committed to helping the wider team succeed.

Responsibilities

• Backed by Senior Engineers and your manager, you will use TypeScript, Node.Js, and other modern programming frameworks, languages, and tools to build scalable, secure software.
• Proactively investigate, prototype, and implement new solutions to a wide array of problems, while troubleshooting and debugging application/software issues of in-house built, proprietary software.
• Use MongoDB, Postgres, Redis, and other databases to build scalable, secure software.
• Use React to build exceptional user experiences, and learn backend technologies such as Golang, Kafka, and others.
• Liaise with senior engineers to establish support workflows, monitor support queue tickets and escalate issues to improve our core platform and provide production support.
• Refine user experience through interacting and iterating with visual designers.
• Work closely with a team of experienced engineers, product managers to support microservices-based applications.
• Write automated tests for each service while maintaining a code coverage of > 80%
• Use established best practices for creating readable and maintainable code.
   

• At least 1 year of experience in software engineering or educational experience working with JavaScript (TypeScript) and MongoDB
• Experience maintaining legacy systems for previous technology.
• A pragmatic approach towards solving problems, orientated to investigate, prototype, and implement new solutions.
• Ability to work alongside a Product team to find effective and time-efficient solutions
• Experience managing time efficiently while focusing on clear goals
• Experience with JavaScript (TS), Node.JS, or other modern programming languages, plus MongoDB, Postgres, Redis, or similar technologies
• Experience with git or some other form of source control
•  Experience with Github PRs and code review process
• Familiarity with AWS

Benefits

• Competitive salary
• Stock option scheme eligibility
• 100% covered employee healthcare
• 50% dependent covered healthcare
• Employer 401(k) matching
• Choice of computer equipment

Koneksa Health, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Koneksa Health Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.