Sr. Relationship Manager

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.  For five years in a row, we have been named in the Top 100 “World’s Most Innovative Companies” by Forbes Magazine.  Fueled by best-in-class data and innovative technology we help businesses and consumers make smarter decisions and create a better tomorrow.

Experian is the leading global information services company that is powering opportunities to create a better world.  We provide data, technology, consulting and analytical tools to our clients around the world.  Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction.  In our quest to build a team of thought leaders in solving client business needs, we encourage talented and energetic professionals to apply.  

We are currently looking for outstanding people to help us realize our vision.  In the Senior Relationship Manager, Specialized Partner Accounts role you will maintain and expand business relationships, create up-sell and cross-sell opportunities and build revenue with an assigned account(s).  This position is focused on developing and maintaining strategic partnership with an emphasis on Experian’s CIS (Consumer Information Services) and Decision Analytics groups.
 

Responsibilities include:

• Develop strong relationships with client by researching and understanding their business needs, responding to client concerns and problems and acting as the liaison between the client and internal departments.
• Support the renewal of existing business
• Oversee implementation for CIS products
• Gather data and insights regarding usage to demonstrate business impact and value; ensures usage at projected levels
• Client liaison to sales support specialist (billing, inquiry, operational support)
• Advises client on data quality best practices and address gaps/opportunities
• Facilitate training as needed
• Generate new business within existing relationships by up-selling and cross-selling other product categories.
• Research client needs and determine how to bundle products to meet client requirements.
• Inform and educate clients on new and existing projects. Utilize product experts as a resource.
• Maintain contact with product and service users to enhance client relationships.
• Provide customer intelligence to sales and marketing functions to position our offerings effectively.
• Serve as a liaison between sales and partners to support ‘Special Requests’ from sales

We are looking for the best of the best to join a great team. A top candidate will have had year over year success in a similar role and possess a high degree of intrinsic motivation to achieve, intellectual horsepower and emotional intelligence to navigate stakeholder commitment internally and externally. Experian is a great workplace for top performers to achieve their career aspirations.

This is a remote position based anywhere in the United States.

Requirements:

• Bachelor’s degree or equivalent experience.
• Minimum of 3 years complex relationship management related experience.
• Background in Financial Services, Technology or managing strategic partnerships.
• Solid business acumen, with a strong understanding of corporate financial priorities and the initiatives designed to deliver revenue and profit expectations.
• Intellectual horsepower, political savvy combined with problem solving and analytical skills.
• Good knowledge of consumer credit reporting.
• Strong oral and written communication skills.
• Strong customer service, organizational and project management skills.
• Good presentation skills.
• PC skills.
• Ability to travel.

Benefits:

Working for a leading FTSE 50 global information services company is just one of the rewards of joining Experian. Our benefits package is designed to reward contribution and loyalty and to attract the kind of talented individuals who have their pick of employers. That is why we offer a highly competitive package which comprises:

• Competitive base salary
• Bonus potential when exceeding goals
• Core benefits including: full medical, dental, vision, matching 401K and the opportunity to work with a global leader

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.