Help Desk Tier 3 Professional

MindPoint Group delivers industry-leading cybersecurity solutions, services, and products. We are trusted cybersecurity advisors to key government and commercial decision-makers and support security operations for some of the most security-conscious organizations globally. 

Our relationship with you is for the long run because your success is our success. We invest in your success through fantastic benefits (healthcare, generous PTO, paid parental leave, and tuition reimbursement, to name a few). 

Beyond just excellent pay and benefits, you’ll want to work here for reasons that can’t be written into an offer letter—the challenge, growth opportunities, and most important: the culture of a company that cares about you. 

A position at MPG promises you 

• A diverse organization 
• A safe workplace with zero tolerance for discrimination or harassment of any kind  
• A balanced work life. Seriously.  
• A stable, established, and growing business
• A leadership team focused on your professional growth and development

MindPoint Group is seeking a motivated and organized Helpdesk Tier 3 professional for a fast-paced and exciting environment. The candidate will be joining a growing IT team to provide ticket escalation, help with IT projects, and closeout IT tickets in a timely manner. Join a position where your contributions to the company will make a huge noticeable difference!

• Maintain all computer systems of the company
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Document internal procedures
• Ensure each workstation has all necessary equipment
• Perform timely workstation hardware and software upgrades as required
• Install, test, and configure new workstations, peripheral equipment, and software
• Troubleshoot and resolve end-user hardware, operating system, and software-related problems
• Troubleshoot and resolve network and server access problems for end-users
• Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc.
• Maintain, troubleshoot and resolve issues with VOIP phone system
• Maintain Microsoft Active Directory
• Assign users and computers to proper groups in AD, M365, Azure AD, and SharePoint Online
• Assist with onboarding of new users, including manage PC/Mac setup and deployment for new employees using standard hardware, images and software
• Set up new employees’ email, phone, and any other necessary user accounts

• Bachelor’s degree in Information Systems or related field or equivalent work experience
• 5+ years of relevant technical experience
• Experience with Microsoft Windows, macOS, and Windows Server required
• Experience with Microsoft 365, Amazon Web Services, and Azure
• Experience with Intune, and Jamf
• Experience with using and administering Jira and Confluence
• Excellent writing skills
• Organized, able to work independently and interdependently.
• Microsoft Certifications preferred

• All your information will be kept confidential according to EEO guidelines
• Equal Opportunity Employer Veterans/Disabled