Client Success Manager

About Bankjoy Bankjoy is a Y Combinator-backed FinTech startup. We are changing the way Credit Unions and Community Banks do business and enable them to become tech-driven and digital first. Bankjoy delivers modern banking technology, including mobile banking, online banking, e-statements, online account opening, loan origination, and conversational AI to credit unions and community banks. We are among the fastest growing digital banking providers in the market. Our mission is to revolutionize American banking infrastructure by leading digital transformation at credit unions and community banks.

Despite our name, Bankjoy is not a bank! We are a silicon valley backed FinTech going through significant growth. We are on track to 20x revenue over 3 years and grow our team from 7 to 100. Check out our investors Y Combinator and Bessemer Venture Partners and the impressive list of companies they have invested in! We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.

The Role 

We're adding our first Client Success Manager  to the Bankjoy team! This talented individual will live the brand in assisting our customers and making them successful. Given that our customers pay us over time, customer growth and retention is vital to our long-term profitability. We will not be successful unless our customers are continuously receiving value from Bankjoy.

In this role, you will:

1. Have frequent touch points with clients to build good relationship and improve client satisfaction.
2. Have passion to dive deep into Bankjoy products and technology. 
3. Educate clients for product adoption, listen to clients’ pain points, collect product feedback to Bankjoy implementation team, technical support team, product team and engineering team. 
4. Be strategic and pro-active to help unhappy clients n facilitate cross team collaboration to help clients.
5. Have strong presentation skills (web, phone and onsite), use data to build POV and present it to customer and/or internal partners.
6. Be analytical and have ability to interpret customer data and trends.

What you bring:

1. 5+ years experience in a customer facing role of a highly technical product
2. Lead a portfolio of strategic/enterprise customers and execute on key objectives across the entire portfolio.
3. Develop strategic relationships with Bankjoy customers to deliver maximum value for the customer and Bankjoy.
4. Ensure customers take full advantage of all features and services resulting in strong customer health and retention.
5. Understand the organizational structure of the customer company, identifying the areas that present a deep strategic partnership opportunity. Build and grow multiple relationships across a customer’s organization
6. Develop success plans and business reviews for customers that outline critical success factors, metrics for success, 7. potential issues, and recommendations
7. Build greater advocacy and reference-ability of your customers
8. Build best-in-class customer success processes that enable scaling for more customers and more customer success team members.

What you get:

1. A fast-paced and collaborative environment
2. Stock options at a well-funded startup in high growth
3. 100% medical, dental and vision coverage
4. 401(k) plan with company matching
5. Flexible PTO policy
6. Performance-based bonuses
7. Remote first culture

Equal Employment Opportunities at Bankjoy

Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability

Job Description

You will lead the development of Bankjoy’s digital banking products. Both front-end and back-end development will be needed. You must be comfortable with agile methodology and a fast-paced development cycle. Proficiency in .NET, C#, and Angular is a plus. Do you want to take an active role in transforming banking technology in the USA? Let’s talk.