VIRTUAL ASSISTANT

Do you want to be part of a team that makes direct and positive impacts on entrepreneurs and small businesses? Do you feel passionate about the administrative aspect of businesses? Are you looking for a flexible culture where each team member is highly valued? If your answer to these three questions is yes, we want to talk to you.

WHO WE ARE

At Cloud5 Accounting, we have made our purpose to remove accounting hassles and empower small business owners to build better businesses and a better future. We are a cloud-based and client-success-focused firm that provides virtual bookkeeping and controller services. We believe that we can do more for our clients, and that is where the VA role comes in handy.

We are growing our client base, and we’re looking for VAs who are rock stars, are able to deliver, and do their absolute best in everything they do.

At Cloud5 Accounting, what we do matters because:

• We help businesses to gain financial clarity
• We help small businesses grow their business by giving them time to focus on the things that matter
• We help guide our clients to make better financial decisions and to provide peace of mind

WHY WORK WITH US

• We believe in Work-Life Balance - We work hard and play hard. We value personal and family time.
• We are Professional - We are respectful, clear, and concise in our communication. We double-check our emails to clients to affirm our competence.
• We care about clients and team members alike - We listen and we respond within 24 hours. 
• We are Problem Solvers - We are a proactive resource.
• We Speak Out - We emphasize teamwork, continuous learning, we don’t assume, and no question is a dumb question.

DETAILS OF THE ROLE

We want someone who makes things happen on a daily basis, can work independently with little to no supervision and manage their own time. Here are some of the tasks that you will be working on:

• Answering phone calls from prospective clients and partners
• Replying to emails from prospective clients or business partners
• Scheduling appointments for the client and ensuring that their time is managed efficiently
• Tracking activities, giving updates and ensuring proper customer service is provided
• Attending team meetings as well as client conference calls

WE NEED FROM YOU

• High School diploma
• 1 year of experience in virtual assistance or customer service, minimum
• Must have advanced level of English; full English proficiency, a plus (Resumes in English only)
• Proficiency in Microsoft Office suite; knowledge of Google Suite
• Friendly personality and ready to go the extra mile
• Attention to details, tech-savviness and proficient communication skills (very responsive via phone and email)
• Fast learner and proactive
• 10 Mbps internet speed and a laptop

THE PERKS OF JOINING OUR TEAM

• Fully remote position
• Paid in US dollars
• Monday-Friday work; weekends off
• 40 hours weekly with some schedule flexibility
• Job stability and work-life balance
• 15 business days of PTO per year, including sick leave
• Paid Nicaraguan holidays