Solution Architect EMEA

At Pitcher, We Thrive on Innovation 

Pitcher is a rapidly growing software company headquartered in Zurich, Switzerland that is continuing its expansion globally in the regions of EMEA, North America, Latin America, and Asia Pacific. The revolutionary Sales Enablement platform that Pitcher introduced in 2011 enables field sales representatives to execute their jobs more efficiently and thereby drive more sales. It is the super app for corporate salespeople. Across its focus verticals of Life Sciences, Consumer Goods, Manufacturing and Financial Services Pitcher empowers sales teams in over 136 countries to deliver best-in-class customer interactions whilst at the same time making the users engagement with systems like CRM and ERP an enjoyable experience. 

Pitcher is seeking a Solution Architect to join our EMEA team. This is a unique opportunity to become part of an exciting journey with the possibility to impact the growth and development of a globally growing innovation company.

We require a high-calibre, dynamic Solution Architect, someone equally comfortable working across internal teams as with customers. This is an exciting and challenging position within our Service Delivery team. The candidate for this position will be working with a team of Solution Architects based across the globe responsible for operational sales support, customer engagement and successful project delivery and customer on-boarding.

• Own the design, build and technical delivery of all Pitcher products under the overall project.
• Ability to communicate technical information to technical and business audiences
• Support the project and commercial teams to help develop strategic working relationships.
• Present your projects and insights to clients (including regular on-site and remote presentations and discussions).
• Deliver value-added consulting services by implementing the most efficient solution to address customer's business needs and use cases.
• Build and maintain business knowledge across all verticals.
• Communicate with key customers and internal management.
• Chair Design & build workshops as part of the project life cycle, training or aftercare process.
• Run stakeholder prioritisation for engagement planning.
• Accurately track your time, costs, and progress to budgets relating to all your projects.
• Work closely with customers to translate business needs into technical solutions on the Pitcher platform.
• Work with project team members, and other internal teams to deliver high-quality, reference-able projects.
• Contribute to internal processes improvements (collateral development, knowledge management).
• Maintain open lines of communication throughout each project phase, highlighting progress, risks, and issues to all stakeholders, both internal and external.

• Proven experience with  computer science technologies (ex.  HTML, JavaScript, SQL, SoQL, PHP, REST, SOAP, Linux, jSon, XML, etc.) and cloud computing (AWS, Azure)
• Experience in requirements gathering and functional design for enterprise applications
• Experience in a customer-facing role, preferably from a Software Service Delivery organisation or consulting background.
• Strong project management, problem-solving skills, analysing, and interpreting complex data sets.
• Autonomous worker and keen learner, who can be relied upon to work on own initiative and be held accountable.
• Effective communication, relationship-building skills, and execution skills.
• Ability to communicate effectively with customers and internal teams alike, have a strong technical background within the Sales Enablement arena and must possess the ability to work under pressure, while still delivering to tight deadlines.
• Experience in working closely with sales in a pre-sales environment and services delivery management. 
• Experience with Sales Enablement, Customer Engagement and CRM Tools is a plus
• Good to have at least a year of Salesforce high-level design and architecture experience

Your benefits at Pitcher will include:

• Competitive benefits and remuneration packages (subject to country).
• Opportunity to deepen your expertise in a dynamic, highly motivated, global, and cross-functional team.
• Innovative and collaborative multidisciplinary projects.
• On the job training, mentoring, and coaching.
• LinkedIn Learning licence
• Refer a friend bonus scheme
• Paid time off for birthday 

Equal Opportunity Employment Statement

Pitcher is an Equal Opportunity employer and prohibits discrimination on the basis of an individual’s race, colour, religion or belief, gender, sexual orientation, gender reassignment, national origin, age, disability, marital status/civil partnership, veteran status or any other characteristic prohibited by applicable law.

The Company prohibits harassment, bullying, victimisation and any other practices that are inconsistent with its commitment to maintaining a workplace in which employees and the Company’s contractors, temporary staff, customers, suppliers and agents treat one another with dignity and respect, accepting the uniqueness and differences of people around the world.