Project Manager

At Pitcher, We Thrive on Innovation 

Pitcher is a rapidly growing software company headquartered in Zurich, Switzerland that is continuing its expansion globally in the regions of EMEA, North America, Latin America, and Asia Pacific. The revolutionary Sales Enablement platform that Pitcher introduced in 2011 enables field sales representatives to execute their jobs more efficiently and thereby drive more sales. It is the super app for corporate salespeople. Across its focus verticals of Life Sciences, Consumer Goods, Manufacturing and Financial Services Pitcher empowers sales teams in over 136 countries to deliver best-in-class customer interactions whilst at the same time making the users engagement with systems like CRM and ERP an enjoyable experience. 

Our North America team is looking to hire an experienced Project Manager who has in-depth project management and sales enablement expertise along with a passion for helping customers transform the way they manage their data and content. This is a unique opportunity to become part of an exciting journey with the possibility to impact the growth and development of a globally growing innovation company.

As a key member of our Service Delivery team, the Project Manager will be at the forefront of our mission with customers and responsible for the following:

• Understanding our customers’ data management challenges and improvement needs, establishing and maintaining project scope and timelines, project financials, and facilitating project communication to ensure a successful implementation based on the customers’ requirements.
• Leading and mentoring talented project team members implementing and configuring the solution.
• Becoming a customer advocate, working closely with other Pitcher teams (Product, Sales, Engineering) to ensure customer success today and in the future.
• Primary customer liaison managing communication between the project team, customer, and internal stakeholders.
• Track and communicate project status, plans issues, timelines, action items, and budgets.
• Manage project scope respecting the customer team and Pitcher needs.
• Assess and track project risk and develop mitigation plans as necessary.
• Work with the project team to scope the required effort and define timelines.
• Lead the customer in the rapid configuration and implementation of applications as per our proven methodology.
• Work closely with the customer and project team to identify and ensure delivery against key business drivers.
• Support pre-sales activities from a services perspective, including defining customer needs, scoping engagements, and delivering Statements of Work.
• Ensure customer success from beginning to end of the project life cycle.
• Ensure process compliance with all regulatory and Pitcher procedural requirements.

• 5+ years’ experience working as a project manager ideally with Salesforce, CRM solutions experience within the Life Science, Finance, Consumer Goods & the Manufacturing sectors.
• Proven track record leading high-impact global system implementation programs for either of the following verticals - Life Science, Finance, Consumer Goods & Manufacturing. 
• Proven ability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction.
• Ability and willingness to “roll up your sleeves” to implement a solution.
• Ability to quickly understand business requirements.
• Proven ability to work independently in a dynamic, fast-moving environment, but also as part of a team.
• A logical approach to problem-solving and an excellent eye for detail.
• Ability to manage multiple tasks and project deliverables.
• Proven track record of meeting project timelines/deliverables and attention to detail, process, deadlines, and quality results.
• Excellent verbal and written communication in English.
• Strong interpersonal and presentation skills.
• Ability to travel 25% (may include international)

Desired skills:

• SaaS/Cloud experience.
• Experience in a customer-facing role, preferably with a software Service Delivery organization or consulting background.
• Experience working closely with sales in a pre-sales environment.
• Consulting experience.
• MS Project experience.
• Experience in services delivery management.

Your benefits at Pitcher will include:

• Competitive benefits and remuneration packages (subject to country).
• Opportunity to deepen your expertise in a dynamic, highly motivated, global, and cross-functional team.
• Innovative and collaborative multidisciplinary projects.
• On the job training, mentoring, and coaching.
• LinkedIn Learning licence
• Refer a friend bonus scheme
• Paid time off for birthday 

Equal Opportunity Employment Statement

Pitcher is an Equal Opportunity employer and prohibits discrimination on the basis of an individual’s race, colour, religion or belief, gender, sexual orientation, gender reassignment, national origin, age, disability, marital status/civil partnership, veteran status or any other characteristic prohibited by applicable law.

The Company prohibits harassment, bullying, victimisation and any other practices that are inconsistent with its commitment to maintaining a workplace in which employees and the Company’s contractors, temporary staff, customers, suppliers and agents treat one another with dignity and respect, accepting the uniqueness and differences of people around the world.