Partner Operations Manager

Since 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of dynamic cyber defense solutions. Mandiant’s approach helps organizations develop more effective and efficient cyber security programs and instills confidence in their readiness to defend against and respond to cyber threats.

Partner Programs and Operations team supports our global channel business to accelerate revenue through our Partners. We are wholly responsible for our Partner Program to design benefits, build requirements, and ensure we have processes and systems in place for operational efficiencies. 

The role of the Partner Operations Manager is a critical strategic one. You will have the opportunity to drive change and make an impact on how we create ease of doing business for our Partners and our internal stakeholders. You are a self-starter who takes initiative for continuous improvement. This is a high- profile position that will be aligned with the overall Mandiant operational transformation efforts. 

What You Will Do: 

• Drive the overall strategy in designing and aligning the Partner Portal with the Partner Program 
• Create operational effectiveness around opportunity management, quoting, and compensation 
• Maintain clean and accurate account and user data in Salesforce and Partner Portal 
• Manage specific partner program benefits, like referrals and evals, designing workflows and creating automation where possible 
• Assist overall team in managing the Deal Registration Desk and support cases 
• Collaborate with the Programs side of the team to help develop competitive incentives and other program elements 
• Work closely with ISS for system enhancements 
• Maintain great partnership with vendors to maximize our support platforms 

Minimum Requirements: 

• Must have 5+ years in a Partner Operations capacity for an enterprise software company 
• Experience working with Partners who understand the channel business model for tier 1 and tier 2 partnerships 

Desired Qualifications: 

• Ability to thrive in a fast-paced environment and can easily pivot as things change 
• Be able to juggle many projects simultaneously 
• Proficient in presentation skills
• Ability to work with all levels of management and cross-functionally to drive results 

At Mandiant we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.