IT Systems Engineer

Who We Are:

Interested in joining our team?  Here is some more information about us!  Ungerboeck provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.  In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Ungerboeck is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, St. Louis Art Museum, Shedd Aquarium, Detroit Symphony Orchestra, SoFi Stadium, Pittsburgh Cultural Trust, and The Forum. Some of our global clients include: ExCel London,  Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Ungerboeck:

We are on a mission to improve the lives of venue managers around the world. We are focused, and moving quickly. It is an honor and a pleasure to serve them, and we do so with software and service that exceeds all expectations.

We live by the unofficial motto of work hard play hard. Surround yourself with highly motivated co-workers that push you to be your best each day. Ungerboeck offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Candidates can work remotely*

Ungerboeck is seeking a proven IT Systems Engineer that is motivated by driving innovation, improving team productivity, always thinking outside the box, and overall getting things done.  As a member of the Global Cloud Operations team, you will assist in the design and operational support of the Ungerboeck Cloud global infrastructure. This role is responsible for the operations, maintenance, performance, and monitoring of systems and business applications powering Ungerboeck clients around the world.

Responsibilities:

• Support and monitor Ungerboeck Cloud services across all US and international regions utilizing Amazon Web Services (AWS)
• Deploy and maintain EC2 instances in a VPC running Windows and Linux
• Support IT Operations and Maintenance - Systems/Application Monitoring, Anti-virus/Anti-malware, OS/Application Updates, backup technologies
• Support/maintain business critical services for our global customer base
• Assist in developing best practice server standards and configurations
• Create and maintain technical and detailed design documentation
• Participate in project planning and execution
• Participate in the on-call rotation

• 1-3 years experience with Modern Applications within AWS - Serverless, Microservices, Containers, etc.
• 3 years experience with various Microsoft technologies:  Windows Server (AD, DNS, DFS), SQL Server (HA/Replication), IIS
• Solid understanding of LAN/WAN networking, VPN, IP addressing, and routing
• Experience with PowerShell/scripting
• Strong communication and documentation skills
• Ability to multi-task and organize priorities/deadlines
• Industry relevant certifications a plus (CompTIA, AWS, Microsoft)

What’s in it for you?  

• Full benefits & exceptional 401k match   
• Working in a team of smart, yet down-to-earth colleagues who challenge you to be your best everyday   
• 3 weeks PTO, 8 paid holidays, and 2 paid floating holidays per year  
• Flex Time and Work from Home options   
• Win at life by loving your job 

*All your information will be kept confidential according to EEO guidelines.

Ungerboeck is an equal opportunity employer and does not discriminate based on race, color, national origin, age, religion, creed, disability, veteran’s status, gender, sexual orientation, gender identity or gender expression.