Deal Desk Analyst

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

The Deal Desk Analyst is responsible for supporting the Sales organization in structuring deal pricing, terms and managing the non-standard policy review and approval process.  The ideal candidate will possess proven business acumen, financial analytics and project management skills while building and maintaining strong working relationships with our sales teams and cross-functional stakeholders.  This role will partner with multiple internal groups including Sales, Finance, Legal, Product Management, Sales Operations and Customer Success to maintain efficient support to deals and achieve the initiatives of the Global Deal Desk process.

ESSENTIAL FUNCTIONS: 

• Respond to inquiries, provide guidance for quote and contract processes, assisting with the proper structure of deals, and advising on standard terms structure for the Sales organization

• Define and ensure compliance with published approval policies including the vetting against the partner program and discount structure

• Assist in the structuring of complex quotes within the quoting tool including profitability analysis of deals

• Collect data and information to further standardize the deal formation process. Identify opportunities to automate elements of the deal desk and improve operational execution.

• Partner with the Global Deal Desk Leader to drive best practices that ensure pricing decisions are appropriately considered aligned to the company’s strategy

• Engage cross-functional leaders in the development and socialization of new pricing and product configuration strategies, including Sales, Marketing, Product Management, Services and Finance, collaborate with key stakeholders to ensure buy-in and successful implementation.

• Identify and recommend policy and process improvements to enhance the effectiveness of deal structure, exception processes and ultimately decrease deal cycle time

• Partner with sales enablement to create and participate in training the Sales organization on Deal Desk processes and approvals

• Work with finance and order management to help move orders to closure and mitigate issues for deals that are stuck in order management

• Meet SLA requirements as defined by Global Deal Desk

• Build and present advanced analytics focused on Geo discounting and non-standard proposals for all levels of the sales organization

• Experience in deal support management preferably in a high-tech industry.

• Bachelor’s Degree in Business Administration, Finance or related field

• Strong understanding of sales processes and methodologies

• Strong organizational skills with ability to manage multiple projects

• Excellent analytical skills with strong attention to detail

• Excellent written and verbal communication skills

• Experience working in an entrepreneurial, fast-changing environment that requires strategic thinking, resourcefulness, results-oriented decision making and commitment to excellence

• Demonstrated experience with collaboration between finance, accounting, legal, sales operations and sales to help frame and price customer quotes

• Must be familiar with Salesforce.com, CPQ tools , MS Excel, and MS PowerPoint

All your information will be kept confidential according to EEO guidelines.

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What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.