Facilities Coordinator - After Hours

Powerhouse is a leader in commercial infrastructure management services supporting the world’s largest companies across retail, banking, convenience, health care, hospitality, and commercial real estate industries to maintain, improve and introduce new customer experiences. Utilizing our dynamic technologies, Powerhouse executes programs from coast to coast so that our customers can give consumers access to what helps keep us all moving. With a commitment to delivering best-in-class service, coupled with a vision to create a positive and lasting impact, at Powerhouse, people are the key to our success. We are always seeking team members who embrace our core values of honesty and integrity. We have opportunities for quick advancement and long-term career paths. Join Powerhouse to be a part of a remarkable team that implements today what will move people through the experiences of tomorrow.

This position is responsible for serving customers by providing service information and resolving service issues in a timely manner by phone and/or email after regular business hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer customer/coworker questions about project execution issues, making appropriate suggestions to resolve the problem. 
• Ability to analyze customer inquiries and determine means of resolution. 
• Ability to answer the phone and/or email promptly to provide the best customer service possible.
• Input necessary data into computer system to track and follow up on customer requests. 
• Contribute to the team effort by accomplishing set goals as determined by Manager.  
• Ability to multitask in a fast-paced environment. 
• Positive attitude and pleasant phone voice.  
• Ability to remain calm and composed when dealing with an ever-changing environment and demanding customers. 
• Must be proficient with Microsoft Office - Intermediate level or higher with Excel software.
• Must be able to pass a background check and drug screen.  
• Must be able to work flexible shifts including holidays as assigned by manager.

INDHP

EDUCATION, EXPERIENCE and TRAINING:
One to two years related experience and/or training; or equivalent combination of education and experience.

Previous experience in Facilities Maintenance/Construction a plus.

COMPUTER SKILLS:
Proficient in Microsoft Office Applications - Intermediate to advanced Excel skills necessary

Ability to navigate efficiently within customers’ third-party software

Must comply with Powerhouse Conduct and Appearance Standards, which reflect Company image.

Must pass drug screen and criminal background check.

Must have valid driver's license.