Account Manager

At Cahoot, we are a team of rebels rewriting the rules of fulfillment. Who dream of a better solution to surviving and thriving in the new retail world of ecommerce. We are working tirelessly to imagine and build a new future of order fulfillment like the world has never seen before, and so are our network members. They see things differently, like we do. They are the true innovators and the change agents who are pushing ecommerce forward.

We came up with a solution no one imagined before, a peer-to-peer network of merchants working together to fulfill each other’s orders! Our revolutionary order fulfillment and shipping optimization cuts down the distance packages need to travel, enabling merchants to choose ground shipping while delivering orders faster. Ground shipping produces 85% less CO2 emissions and costs up to 50% less compared to air cargo, it’s a win-win for the planet and you whenever we optimize your order!

Our network of merchants and fulfillment providers is growing exponentially and we need you to help retain and grow our customer base so the resulting network effects further increases the value that Cahoot brings to its members.

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our network. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. 

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Create strategies for risk mitigation and contingency planning
• Plan and schedule project deliverables, goals, and milestones
• Ensure contract compliance for each engagement
• Lead, coordinate and facilitate effective project planning, kick-off, and weekly internal and client status meetings
• Provide ongoing support to customers (includes troubleshooting potential issues, updating the customer configuration according to changes in the customer environment or operation, and other similar activities).
• Participate in ongoing improvement of the Cahoot Implementation process (reduce the amount of time spent, errors made, customer success metrics i.e. solution success accomplished post implementation) 
• Build excellent relationships with existing accounts, including pro-active telephone calls to check on customer satisfaction
• Act as liaison between Technical Support and customers
• Up sell and cross sell to current customers: product upgrades, training, and service opportunities
• Help customers maximize their understanding of Cahoot features and capabilities through guided product training so the customer can maximize his revenue/return
• Get referrals from customers
• Manage all reporting about the health of customers' accounts

• Previous account management experience in third party logistics and/or ecommerce
• 2+ years of experience managing medium sized software implementation projects, such as ecommerce platforms, content management systems, order / inventory / CRM / ERP applications or experienced in solution consulting, business process re-engineering/optimization.
• Excellent consultative, communication, and problem solving skills
• Strong relationship building skills. Flexible and comfortable in the environment of a rapidly growing company
• Working knowledge and understanding of multi-channel online retail such as eBay, Amazon, Walmart, Shopify or eCommerce fulfillment
• Excellent task management including prioritization skills
• Works well under pressure in a dynamic environment
• Highly qualified remote applicants will also be considered

We are easily accessible by public transportation and conveniently located within a 5-minute walk from the Bridgeport Metro-North train station. 

We have a demanding hiring process that includes skill assessments, a practical assignment, a background check and in-person interview to help ensure that the company culture is a good fit for any new team members.

Fast-paced environment with competing priorities.

A snack filled kitchen and fridge + free lunch Fridays + monthly company happy hours + quarterly company family outings!

Fun, energetic and highly driven colleagues.

Only direct applicants need apply. No recruiters please.