Analyst, Content & Localization

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across North America where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

We are looking for an experienced analyst to build and oversee an analytics program for localization across multiple disciplines as a part of the cross-functional International Content & Localization team. 

Responsibilities: 

• Partner with International Content & Localization and Data Science to define, build, and maintain data resources for all localization disciplines with an emphasis on critical business metrics, team KPIs, and project OKRs.

• Oversee the development of operational reporting and dashboards for tracking throughput and localization investments for multiple teams and services.

• Coordinate and build dashboards for performance related metrics and business activities to demonstrate business impact of localization projects and initiatives across all disciplines.

• Help identify trends and indicators in data streams and reports to inform strategic decisions or guide new investments in under- or unrepresented markets.

• Work with data engineering to prioritize, schedule, and build ETLs of systems data for integration into the Shopify data lake.

• Represent localization with respects to data and performance at team meetings, on official Data & Priorities calls, and to executive leadership as needed.

• Use data and reports to monitor pipelines for key deliverables with respects to volume, time, and quality, and communicate project statuses to internal and external stakeholders

• Provide analytics and insights to isolate bottlenecks and inefficiencies with clear paths for initiatives, root cause analysis, and testing that feed improvement and scale objectives.

• Leading by example when it comes to collaboration and communication

• Proven experience having an impact on the business.

• Considerable experience in analytics with a particular focus on localized content performance, throughput, quality, and cost.

• Proficiency in SQL languages, data ETLs and warehousing, data modeling, and working with large volumes of disparate data sources.

• Eagerness to learn new technologies and analytical methodologies relating to localization business intelligence and data analysis.

• Strong written communication skills and the ability to bring life to the Shopify brand in a way that is both consistent with our global positioning and meaningful to local culture and customs

• A deep understanding of local expectations and trends.

• Love both high-level strategy and hands-on project development and work. 

• Solid, demonstrated cross-functional content and project management experience, in particular with complex content initiatives and senior stakeholder management.

• Creative, solution-oriented, hardworking, and analytical mindset.

• Ability to take the initiative in a constantly-changing work environment and a willingness to adopt a generalist mindset.

• Ability to manage multiple projects with the right blend of prioritization and hitting tight deadlines.

• Strong communication and collaboration skills.

• Background working with cross-functional teams, including those with technical roles such as data engineering, data science, UX designers, researchers, and engineers.

• Understanding SEO and web-based content KPIs as they pertain to conversion and the ability to drive and grow business in local markets.

Bonus Experience:

• Experience with Tableau or similar business intelligence tools.

• Entrepreneurial mind; if you’ve started a business of your own before that would be great!

• Experience working effectively within a multilingual, globally distributed team.

• Translation and localization experience.

• Understand principles of design and user experience. 

How To Apply: Please include a link to samples of your work that show a breadth of experience across a range of content types or a portfolio site with samples of your work along with descriptions of what you contributed to the project or both.

Closing date: October 22nd  (11:59 PM EDT). Successful candidates can expect to hear back from us by October 23rd.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.