Training Administrator

We are seeking a detail-orientated, solution-focused person to successfully manage the  deployment of our training programs and digital training assets for NielsenIQ’s next-generation Connect Platform. This position, within our US Client Training team, is responsible for the implementation of digital learning content and coordination of instructor-led training to drive adoption of our world-class training programs. This role will have a direct impact on our internal associates and clients’ learning experience and overall satisfaction with our products and services.

The ideal candidate has a tech-savvy entrepreneurial spirit who is attentive, responsive and proactive, and is a go-to person for all things learning management system related. A proven ability to work cross-functionally and cross-geographically while maintaining a positive and upbeat demeanor is essential for success. Passion for driving user adoption of training programming, cultivating positive learning experiences and a desire to help individuals overcome technological obstacles are critical attributes for this role.

Responsibilities

• Schedule and coordinate instructor-led classroom training logistics for multi-client and client-specific virtual and/or in-person training sessions

• Create and maintain multi-client course calendars, course offerings, billing, training requests and vendor relationships

• Work cross-functionally with LMS associates and subject matter experts to input and maintain digital training assets into shared hosting sites

• Coordinate administrative aspects of online learning

• Create and manage reporting processes and tracking of content usage for training programs

• Develop and implement creative adoption techniques to ensure the successful use of digital training programs

• Troubleshoot  and resolve user issues with eLearning,  digital training asset access and other  training-related technologies

• Assist with the management and maintenance of all digital learning resources

• Work cross-functionally with Trainers, Instructional Designers, Product Leaders and Customer Success associates to ensure end-user learning needs are met

• Anticipate client challenges and risks that distract from meeting client learning expectations

• Build trust & good working relationships with key stakeholders (internal & external)

• Prepare project documentation (such as project charters, statements of work and project schedules) and update risk/issue/changelogs

• Bachelor’s degree or equivalent education/experience 

• 2+ years experience as an LMS administrator

• Technical system skills including troubleshooting, and understanding of directory, file structures, and systems

• Ability to troubleshoot and resolve issues quickly

• Ability to collaborate with others at all levels of the organization as well as vendors

• Willing to work in a team environment and contribute to group goals

• Demonstrated ability to perform detail-oriented work.

• Ability to gain new technical skills quickly

• Customer service skills with a responsive and positive attitude

• Ability to communicate complex technical concepts in general terms

• Solid written and verbal communication skills, presentation skills and excellent interpersonal skills

• Assertive and strong influencing/negotiation skills 

• Understands and applies critical project management processes 

• Solution and decision-making minded

• Good organizational, planning and time management skills

• Experience using Microsoft 365 preferred 

• Experience with learning management systems (i.e. SAP SuccessFactors) preferred 

Essential software experience

• Microsoft 365

• Learning Management Systems (e.g.: SAP Success Factors)

Primary Location:  USA - Location Flexible; Remote 

Travel:  No

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.