Continuous Improvement Program Manager Senior

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world.  We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for.

The successful candidate must be able to influence and manage at all levels, from the “executive suite to the production floor” and all layers in between.  The candidate must be comfortable understanding and applying business strategy across Global Operations, consulting, application of automation technologies, influencing senior leaders, and giving direction at all levels within a global shared service center environment. Excellent verbal and written communication skills, a comprehensive knowledge and understanding of management and organizational principles and self-motivation are essential.

• Enhance training / coaching curriculum to be most useful and relevant to the Experian culture and business operation.
• Personally deliver Lean Six Sigma training to “belt” candidates and new hires.  This will include Champion, new hire induction, Yellow-, Green-, and Black-belt candidates.  Lead Kaizen and Just Do It workshops to create quick wins and foster a culture of continuous improvement.
• Understand, develop and apply global strategies to optimize processes and drive standardization across Experian globally with an initial focus on data operations processes across regions enabling improved time to file and quality resulting in positive Client, Customer and financial benefits.
• Oversee and collaborate on the development, preparation, and presentation of productivity investment cases to ensure objectives, risks, benefits and approach are clearly articulated and embraced and regional and global levels.
• Support smart automation deployments and Agile process improvements
• Aligning common practices and technology that should be used across regions to create operational scale.
• Performing assessments utilizing analytical skills to understand internal client environments and associated optimization opportunities using a structured framework to enable opportunities to be qualified quickly and accurately.
• Leverage Lean Six Sigma to enhance service delivery and related value stream activities
• Support efforts to align to global standards for technology and processes that will allow Experian to leverage our scale by driving consistent practices and avoiding wasted cost/effort.
• Develop and deploy internal controls and organizational metrics dashboards.

• Executive-level stakeholder engagement, Group-level and Business Unit executives (Regional CEOs, Presidents, Managing Directors).

• Master’s Degree preferred (MBA, Industrial Engineer or equivalent)
• Six Sigma Black Belt certification from reputable program
• Minimum 5-10 years as a full-time BB and/or MBB with hands-on Lean expertise or equivalent operational excellence/industrial engineering methodologies
• Participated in and/or led at least 25 projects at Black Belt level or related senior operational excellence/industrial engineering methodologies
• Training, coaching, and scaling of LSS programs
• Language proficiency:  English (required)
• Extensive experience in Operations, Service industry and/or back-office functions
• Demonstrated mastery of Operational Lean and Six Sigma tools and Lean concepts
• Proven success in developing and executing business strategies, continuous improvement, analytics and advanced technologies to improve business performance.
• Background in creating global operational process standards and implementing into a corporate Shared Service environment
• Advanced data analytics
• Development of metrics and dashboard concepts
• Experience in RPA/smart automation tools deployment and scaling
• Change Management education and experience
• Demonstrated ability to transform an organization’s culture through process and metrics-driven performance
• Proficient in executive presentation, training, and coaching
• Advanced Excel skills (e.g., pivot tables, charting), SigmaXL/Minitab for statistical measurement
• Proven previous job stability, including maintaining long-term work relationships with former employers

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.