Service Desk Analyst - Fixed Term Contract

Job Title: Service Desk Analyst
Contract: Fixed Term Contract - Maternity Cover - Up to 12months
Salary: Up to £22,000

Our Service Desk Analysts are the face, and voice of our company so naturally we are looking for confident and passionate people who see customer service as a skill that can be executed and applied to great effect. 

If you can excel at delivering a positive attitude that shows professionalism and a ‘can-do’ approach then we will reward that determination with a fast-paced, working environment that can lead to amazing future career prospects in the innovative world of technology.  
We work with lots of different technologies but don’t let that put you off, because we’re firmly focused on delivering first class training through our very own #DaisyUniversity, and through our amazing team who work together to support each other.  
If you’re reading this and think, this could be me, then we want to hear from you to see where the journey can take us. 

• Working on a fast-paced, efficient Service Desk supporting customers and engaging with third parties via telephone, email, and online portal applications. 
• Logging and ongoing management of cases relating to incidents and service requests using IT Service Desk Case Management tools 
• Providing triage and support aiming to deliver resolution at first contact wherever possible. 

• Using effective communication to categorise and prioritise cases and take appropriate actions to follow business processes. 
• Accurately maintaining customer and system records 
• Establishing and maintaining a high standard of working relationship with colleagues, customers and third parties in order to coordinate activities associated to customer support. 
• Applying a high level of attention to detail in ticket updates supporting quality communication with correct grammar, spelling and recognition of the target audience (e.g., customer or internal stakeholder). 
• Working towards individual and team-based objectives to achieve ongoing performance goals along with delivering against Service Level Agreements and Key Performance Indicators 

·       Previous experience working in a customer service/support role. 

·       A background of 1st line Service Desk or Technical Support function.

·       A professional and mature attitude that can represent our business to our corporate customers. 

·       A ‘can-do’ attitude, focused on ownership and delivering to a high standard.

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and the option to purchase more!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married
• Auto enrolment following probation into a salary pension scheme
• Access to exclusive offers on a range of Daisy products