Agency Enablement Manager, France

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across EMEA where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

About the Team

The partnership organisation is Shopify’s key lever to create value and scale in the market, through joint sales capabilities and transformative offerings with partners that drive bigger opportunities at pace. With overall responsibility for our partner go-to-market strategy, joint sales execution, joint differentiated offerings execution, joint delivery, and partner awareness, training and enablement, at Shopify in EMEA we are building and energising a vibrant partner community that accelerates the realisation of our merchants’ business and technology transformations.

About the Role

Shopify is in a unique position to help agencies to deliver on their clients’ digital transformation. We are looking for an Agency Enablement Manager, France with significant experience building and managing enablement programs for businesses in the digital space to up-skill and enable their employees across various crafts regarding the business and technical aspects of digital business. This role aims at activating partners after sign-up as well as helping high performing partners to accelerate their growth, through activities such as specialised onboarding and education formats.

This role is responsible for working with global enablement and certification teams, developing and executing scalable educational programs for new and existing agency partners in France across all funnel stages, developing localised educational formats and delivery infrastructure.

The ideal candidate will have a passion for agencies, a deep understanding of the technical and business requirements of the commerce business, and significant experience in education and enablement.

This is the opportunity to join the fastest-growing eCommerce platform on the market, in a fast-growing region. If you want to experience an explosive growth start-up and be given the responsibility and challenge of creating a new business, then you should join us at Shopify.

Projects you’ll work on:

• Building tactics to enable partners to ship high-value projects

• Assisting with training and onboarding new partners and new employees of each partner

Agency Enablement & Education (50% of time)

• Align with global enablement and certification teams as well as other regions and define touchpoints as well as areas of cooperation

• Build scalable, localised education programs to address different agency business maturity levels at various stages of the agency partner funnel

• Surface opportunities for agency growth and enablement through qualitative and quantitative research, define KPIs and set targets - we'd like to encourage you to run experiments and compare results!

• Informing global certification and enablement teams of requirements and growth opportunities for agency partners in France

• Create a curriculum of content and formats for technical as well as business enablement of agency partners, building off of and extending already existing and proven resources to fill regional/local content gaps

• Enable agencies regarding our different products, up-skill them regarding new additions to our product and services portfolio

Regional Development (25% of time)

• Work with your cross-functional colleagues in other business units/teams across Shopify, and global craft on over-arching projects and deliverables that cater to the regional mission 

• Adopt the regional mission statement and business/operational plans by executing tactics within the region

• Work with the global program on the modular adoption of global activities for the benefit of region and craft

• Determine scalable approaches for how you execute your role, to benefit the team and program

• Support regional expansion plans within EMEA as required

Process & Operations (25% of time)

• Ensure operational elements of the role are conducted on a regular basis, including (but not exclusive to) program monitoring and data analysis

• Work with global teams and configure tools and processes for content delivery and audience outreach

• ​​​​​​A self-starter, proactive, and able to handle uncertainty, while demonstrating your own initiative 

• Ability to work with cross-functional teams within the wider organisation to implement improvements and have impact

• You have excellent written and oral communication skills in both French and English.

• Ability to deliver on the tactical/admin side of the role (ex. data management, pitch development, project management)

• Experience building educational programs for commerce agencies, technology providers, and other potential businesses that complement the commerce lifecycle

• Experience in defining education formats as well as curate and align content to the specific audiences’ requirements regarding technical, business-related, and organisational topics

• You have an understanding of various levels of expertise on the side of trainees, and how to match content formats.

• Worked with multilingual audiences, have a deep understanding of local nuances (France) and built educational programs for non-english speaking participants

• Experience using software tools to segment an audience, to build interactive educational formats, to host content, to reach out to participants as well as to collect feedback and measure success

• Feeling comfortable addressing larger audiences in a live environment and hosting IRL as well as digital events

• A minimum of 6 years of experience in ecommerce, agency, holding company or partnerships

Closing date: Friday, October 22nd at 11:59PM CEST. 

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.