Corporate Security Officer

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Values:
Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Behaviours:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Duties include, but not limited to:

General Security:

•       Familiar and knowledgeable of the site Job Descriptions Corporate Security Officer 

•       To proactively observe the reception area for opportunities to assist with colleagues and guests.

•       To be fully conversant with all standard operating and emergency procedures, ensuring an appropriate and professional response to any situation that arises.

•       To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.

•       To develop, and promote exemplary colleague relations in order to identify and escalate any security issues or improvements.

•       To accurately report and record incidents or risks in a succinct and professional manner.

•       To tactically manage any incident and give confidence to others that the situation is being dealt with effectively and efficiently.

•       Liaise with clients and customers in a polite and professional manner

•       Providing a visible presence to deter unsavory behavior

•       Reassure the client that their employees and facilities are safe

•       Maintaining the highest standards of security whilst maintaining professionalism

•       Pinpoint suspicious behaviour and take remedial non- confrontational action

•       Taking responsibility for the security of the building entrances

Team:

•       Ensure accurate and timely completion of all necessary shift paperwork for submission as necessary.

•       Set professional standards of conduct and report any inappropriate behaviour.

•       Proactively monitor the Lloyd’s building and surround, reporting any unusual activity.

•       Ensure you complete  all mandatory online training.

•       To effectively manage tasks within the agreed deadlines, in accordance with the standard operating procedures.

Systems & Equipment:

•       Utilise available technology to ensure that the building remains secure.

•       To report any faults of equipment encountered whilst on shift

•       Telephones are to be answered in a professional, polite and timely manner

Main duties

•       Respond to incidents and situations according to site SOPs and best practice.

•       Oversee access and egress of personnel, respond and report breaches of security.

•       Work as ‘one team’ with all staff and service partner colleagues.

•       Ensure all locations are open / closed as per requirements.

•       To comply with the Assignment Instructions and Risk Assessments. 

•       Contribute to ways of improving service delivery to our clients and customers by not accepting the ‘norm’.

•       A valid SIA License

•       Excellent Customer service skills