Client Success Manager

MuteSix, an iProspect company, is an award-winning, full funnel digital and creative agency providing intelligent ad solutions that grow disruptor brands into enterprise market leaders. We help our clients design for the future while evolving their existing businesses with our agency’s winning combination of expert media buying, creative and talent. We help deliver scalable marketing solutions for clients across a broad spectrum of industries, including retail, e-commerce, luxury, nonprofit, technology, sports, publishing, and financial services.

We’re seeking a smart, energetic Client Success Manager who is passionate about marketing, technology, and e-commerce.

This role will have a focus on client growth, retention, and strategy while working collaboratively on campaign development, maintaining client relationships, and cross-functional team efforts.

Our ideal candidate should have experience planning, executing and reporting on digital media campaigns for e-commerce, specifically in Facebook, Google and across all other digital channels. She/he should be confident, outgoing, and have the ability to be client-facing throughout the relationship, showing strong communication skills.  With a focus on client retention and sales, the role will often involve dealing with clientele - we are looking for someone who has a natural ability to handle holistic business discussions.  

Responsibilities will include:

• Lead campaign teams to develop culturally relevant and impactful marketing campaigns that connect with consumers and drive sales for e-commerce businesses

• Onboard incoming clients and oversee required action items for launch

• Work with clients to deliver timely and effective campaigns as well as manage expectations along with communicating deliverables

• Drive growth strategy for individual e-commerce clients, as well as scale and upsell additional services within your book of business

• Collaborate with project managers, data scientists, creative resources, and media buyers to effectively and transparently communicate marketing efforts back to clients

• Ensure our clients receive the highest level of service by working collaboratively with cross functional teams (sales, media, creative, and data science) 

• Understand and effectively communicate MuteSix strategy, processes, and partnerships as they relate to the growth of active client accounts

• Maintain a metrics-based approach to your book of business to enable accountability to your existing clients

• Hold ongoing e-commerce marketing strategy meetings with clients to establish best practices and consult on new opportunities for the partnership

• Understand and effectively communicate attribution across several media channels

• Stay up-to-date on the latest cultural trends, strategy tactics, and industry news

• Familiar with the fundamentals of digital performance marketing including Facebook, Google and Amazon ads, as well as influencer, programmatic, email etc...

• Understand and develop clients’ entire funnels with a thorough understanding of basic KPI’s including CPA, ROAS, CAC, and LTV (not just the initial acquisition of new customers/users)

• Intermediate knowledge of content management, CRO, and SEO

• Strong, professional verbal and written communication

• Demonstrated ability to juggle multiple competing tasks and demands

• Ability to work independently and in a team environment

• Experience with planning and strategizing brand growth

• Bachelor’s Degree (Marketing, Business, Economics, or related analytics fields)

• 3+ years of relevant experience in e-commerce

What we offer: 

• Weekly lunch-and-learns, and opportunities to learn from industry experts

• Health insurance coverage.

• Flexible time off - take care of your work AND yourself!

• 401K matching 

MuteSix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is ineligible for future sponsorship.