Director, Global ITX Solution Sales Strategy, Planning & Operations

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Position Reports to: Senior Director, Global Solution Sales Strategy, Planning & Operations

The Role

ServiceNow is experiencing tremendous growth through the market acceptance of our cloud-based Enterprise Service Management offering. We are seeking a proven & experienced leader to partner with our VP, ITX Global Solution Sales to set strategy, plan and operate the business.  You will lead a small direct team, plus a large matrixed team, responsible for all aspects of sales strategy, planning and operations.

The ideal candidate will have experience serving as a strategic business partner and trusted advisor to a global sales executive; expanding and delivering strategy, planning and operational capabilities in a growing organization; and partnering with sales and functional leadership to drive GTM strategy, increase sales productivity and operate efficiently at scale. 

What you get to do in this role:

• Partner with Global Sales VP to set strategy, plan & execute operations
• Establish and execute a proactive operational cadence to ensure the health of the business (forecasting, pipeline, business reviews, etc.)
• Own annual planning activities including org structure, growth projections, headcount, territory & quota setting, and coverage
• Collaborate across Business Units, GTM Strategy, FP&A, and Marketing to ensure alignment & successful execution of strategic initiatives
• Provide strategic insights based on solution knowledge, business trends, market dynamics, and synthesizing data to improve the sales GTM.
• Lead large-scale cross-functional initiatives aimed at driving growth, increasing productivity and/or more efficiently scaling the business
• Identify and lead initiatives to accelerate solution sales including pipeline generation, sales campaigns, incentives and pilot programs.
• Produce recurring KPIs/metrics; present insights to exec leadership; recommend actions & influence decisions
• Drive operational excellence to help sales exceed its goals
• Produce executive presentations to brief & influence senior stakeholders

In order to be successful in this role, we need someone who has:

• 8+ years sales strategy, sales ops, consulting and/or highly related experience
• Experience building, managing & coaching high performing teams
• Sound business acumen; deep knowledge of sales & GTM strategy
• Keen structured problem-solving and analytical abilities; able to frame a business problem, analyze options and provide recommendations
• Adept at building trusted relationships and influencing at all levels
• Excellent communication skills (verbal and written); able to convey complex ideas in a clear, concise manner for exec audiences
• Experience challenging the status quo and setting new strategic & operational direction based on fact-based, data-driven analysis
• Sharp operational mindset; skilled at building processes to scale
• Superb analytical skills; able to translate data into actionable insights
• Demonstrated skills in business transformation, collaborating in a matrixed environment and leading large-scale programs
• Self-motivated with an ability to manage multiple concurrent initiatives
• You are a continuous learner, enjoy taking on new challenges and are comfortable handling ambiguity
• You love winning as a team and always have your teammate’s back
• Bachelor’s degree; MBA/advanced degree preferred
• Advanced Excel and PowerPoint skills

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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