Technical Support Representative - eBridge

Want to work for one of the world’s most innovative companies that’s fuelling digital transformation across the globe? Are you looking to develop your skillset with potential for career growth?

At Jitterbit, our mission is to make apps do more for the people who use them every day.  We make this possible with solutions that democratize integration, making it fast, easy, and cost-effective to seamlessly connect your data, apps, and devices.

eBRIDGE, a Jitterbit company, is a leader in business software integration that offers a world-class, leading-edge technology platform. As an iPaaS company, our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM, and supply chain management. As a result of our rapid growth, we are looking for a Customer Support Representative

Being an eBridge Customer Support Representative means you’re a hero during times of triumph and crisis. A job like this can truly be impactful and rewarding.

Do you have experience in a software company or have a software education background? In this role, you’ll be SUPER resourceful. You won’t always know the answers to the questions you’re being asked. You’ll be human-centered, ready for high-quality customer experiences, and you’ll find a way to help the customer with speed and quality. eBridge Support connects with merchants on their current sales channels and often also has the chance to help them with potential new channels or workflows too.

Care a lot? Ready for some days of high pressure? Geared up to advocate for customers by communicating with Team eBridge?

Perfect.

Learn from our whole team, train with a small squad, and bring your own ideas and flair to eBridge support. We want to have the BEST support team in the integration biz! Help guide eBridge customers through the process, teach, problem-solve, and explore growth opportunities (nope, don’t worry – no hard selling).

RESPONSIBILITIES

The part that you play in this organization, and the specific duties you are measured against:

• Multi-task with 3-5 cases at once over email, phone and live chat
• Ensure a swift and cheerful response time (same day ticket review)
• Act as a partner and friend to the customer
• Document your learnings and work with the Support Squad and Development to help elevate eBridge as we learn and grow
• ID opportunities for our clients to grow and offer need-based solutions (not pushy sales)
• Be energetic
• Don’t ever leave a customer hanging
• Get the case solved and high-five everyone around you!

• Must have experience in a software company, or software educational background.
• Flexible with work hours. This will include shift work and may include weekends.
• Not afraid to advocate for a customer to the eBridge team.
• Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.
• Proficient with technology.
• Cheerful, energetic communication skills.
• Willingness to learn and bring your own flair

All your information will be kept confidential according to EEO guidelines.