Account Management Lead - School Services

Daybreak Health provides online counseling built for teens. Our mission is to ensure that every adolescent has access to high quality mental health care. Our counseling is designed for teens dealing with mild to moderate levels of anxiety, depression, stress and burnout, as well as other conditions. Our licensed therapists deliver evidence-based therapy to teens through video and messaging on our mobile app -- all enabled through our managed marketplace. 1 in 3 teens struggle with anxiety or depression and there has never been a better time to solve this problem.

About Daybreak

Daybreak Health (www.daybreakhealth.com) is a digital mental health platform built to help millions of adolescents access effective mental health care. Our digital platform gives teens access to high-quality therapy through video sessions and our mobile app. We are serving patients in California. We have raised our Seed Round from Maven Ventures (early investors in Zoom) and are expanding rapidly. We value people who are smart, care deeply about helping others, and come from different backgrounds and perspectives.

We are looking for an Account Management Lead of School Services who can take our B2B go-to-market -- as well as our product-market-fit more broadly -- to the next level. This primarily involves partnering with school districts and public agencies. This person will enter our sales GTM on the ground floor, as our first dedicated Account Manager, and build out strategy, playbooks and a team. We want this person to partner with the best — e.g. collaborating with our amazing Sales Lead and Product (driven by our CEO) — to grow a fantastic function. This person has strong account management experience and a passion for customer success — with an equally important desire to work for a mission that matters.

As a team, we all work remotely and our hobbies include running, the outdoors, our pets, reading, drawing -- and above all, laughing. While the pandemic has kept us from exploring an office and co-working, you can expect these hobbies and interests to feature heavily in future social excursions.

Responsibilities

• Smooth and timely launch planning for newly onboarding partners
• Activating new accounts (drive utilization)
• Run partner meetings and checkpoints
• Host trainings and workshops
• Lead account expansion opportunities
• Partner with Product on evolving product and services
• Drive reporting for partner utilization and success

Requirements

• 3-5 (or more) years work experience in Account Management & Customer Success
• Experience in EdTech and/or working with Schools and School Districts
• Hands-on experience with client onboarding and activation
• Track record of achieving retention quotas and targets
• Experience working with Salesforce or CRM
• Strong understanding of CS metrics and playbooks
• Excellent communication and discovery skills
• Unshakeable resilience and positivity!
• Ability to deliver trainings and workshops over Zoom
• Genuine belief that good notes, sound project management, and effective problem solving matters!

Nice to have

• Experience in sales (upsell and expansion)
• Experience managing B2B $50-200K ACV deals
• Experience being hire 1-2 in a nascent customer success or account management org

Compensation Varies based on experience. Will have a fixed and variable component to cash compensation, and a strong equity package.

Tech Stack

• ReactJS for our internal tooling/client facing features
• React Native for our mobile app
• Rails 6.x.x for our API / Business Logic
• PostgreSQL for to store all the things
• AWS for misc services
• A bunch of vendors & service providers all glued to our Rails backend via webhooks & APIs