Post Sales Enterprise Solutions Architect

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across North America, where Shopify is hiring. Learn more here:

The Post Sales Enterprise Solutions Architect engages with the largest high-growth, high-volume Shopify Plus merchants on short to medium-term service deliveries. These service deliveries are focused on a merchant’s overall business plan and are designed to accelerate their growth and ensure their long-term success.

Post Sales Enterprise Solutions Architect  act as Shopify advocates. They represent the brand, values, and product offering, while also advocating for the merchant’s needs. The role includes merchant-facing activities through service collaboration and partnering with several internal teams (including Customer Success, Solutions Engineering, Product, and Launch Engineering) to provide front-line context.

Your responsibilities:

• Planning and execute service deliveries, collaborating closely with Merchant Success Managers and merchant stakeholders, remotely or on-site

• Managing merchant and internal team’s expectations before, during, and after engagements through strong communications

• Providing ad-hoc technical and product guidance to the Merchant Success, Solutions Engineering, and Launch Engineering teams

• Providing eCommerce expertise through sharing Shopify best practices and industry trends
   

• Building relationships at multiple levels within a merchant’s organization to fully understand their business and the merchant’s approach to commerce innovation

• Opportunistically grow the service catalog to address unmet needs; influenced through merchant context via service engagements, platform growth and change, and merchant segment changes 

• Supporting, influencing, engaging in, and creating content for community events preparation

• Documenting merchant challenges and solutions, and providing context to influence internal teams

• Experience engaging with technical and non-technical merchant stakeholders to capture goals and requirements, while demonstrating the value of Shopify as part of their technology stack

• Experience specifying high-level architecture best practices

• Deep understanding of eCommerce best practices, tooling, digital operations, and specialized roles and workflows in eCommerce

• Exceptional writing and presentation skills to communicate merchant feedback for multiple audiences and all levels of leadership

• You can take a consultative approach and apply flexible discovery techniques; proven ability to establish yourself as a trusted advisor who prioritizes the merchant experience

• Ability to write and troubleshoot Liquid templates and Shopify Scripts; experience with REST and GraphQL APIs

• Ability to prioritize ongoing program delivery alongside multiple projects and requests

• Regular travel throughout North America to on-site meetings

Bonus Experience:

• Note: if some of this tech is new to you, that’s okay….

• Experience with integrating or aggregating orders and customers from eCommerce software to/from OMS/WMS/ERP systems

• Experience with integrating or aggregating product catalog and inventory data from PIM/ERP/IMS systems to/from eCommerce software

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

Closing date: October 15th, 2021 at 11:59pm EST.